Senior Facilities Manager

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Senior Facilities Manager (M2) – Transform at JLL

In our work dynamics division as a Senior Facilities Manager on a global client account in our Technology Vertical! Our client is an American multinational technology company specializing in enterprise database technology, cloud computing, and business software.

Location: Seattle, WA 98101 (Downtown). Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call. Travel Requirements: Twice annually to Utah and Oregon client sites. Reporting to: Western Region IFM Lead.

What this job involves

This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership, Property Management and all associated service providers. The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns.

What your day-to-day will look like

• Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client’s global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service.
• Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.).
• Manage, supports, and provides guidance to an existing facility support operation team, consisting of (2) Facilities Managers, (1) Assistant Facilities Managers, (2) Facilities Coordinators.
• Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth.
• Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
• Coordination of Engineering teams for effective asset management and work order resolution.
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
• Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
• Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.
• Assist in the development and implementation of the annual management plan within the area.
• Accomplish key performance indicators as identified by the account lead and/or client leadership.
• Participate in the monthly/quarterly/annual reporting appropriate for the client.
• Maximize utilization of suppliers, preferred vendors/contractors.
• Ensure compliance with JLL minimum audit standards and client’s standard processes.

Required qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• 5+ years of experience in client-facing roles within the 3rd party IFM corporate real estate industry
• Knowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systems
• Demonstrated experience managing multi-million dollar operating budgets and capital improvement projects
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite
• Strong organizational and management capabilities
• Excellent communication and interpersonal skills
• Ability to forge and maintain robust working relationships
• Must be able to work irregular hours and/or weekends, as necessary
• Willingness to travel for site visits or as needed; to include some overnight within assigned region.

Preferred qualifications

• Advanced degree Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
• Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent credential
• Corrigo CMMS experience

Personalized benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Expected compensation for this position: 145,300.00 – 180,000.00 USD per year

Location: On-site – Seattle, WA

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.