Area Service Manager

$90.9k - $130.06k

Trane Limited

Charlotte, NC

# Area Service ManagerPresenta candidaturaremote type: In sede (5 giorni)locations: Charlotte, Carolina del Nordtime type: Tempo pienoposted on: Offerta pubblicata oggijob requisition id: JR-10390Entra a far parte della nostra missione! In qualità di leader mondiale nella creazione di soluzioni climatiche confortevoli, sostenibili ed efficienti per edifici, abitazioni e trasporti, abbiamo la responsabilità di mettere il pianeta al primo posto. Per noi diTrane Technologies, e attraverso le nostre attività, tra cuiTraneeThermo KingLa sostenibilità non è solo il modo in cui facciamo business—è il nostro business. Hai il coraggio di guardare alle sfide del mondo e vedere possibilità di impatto? Vuoi contribuire a creare un futuro migliore? Se la risposta è sì, ti invitiamo a prendere in considerazione l’idea di unirti a noi per sfidare con audacia ciò che è possibile per un mondo sostenibile.Scopri i nostribeneficipensato per permetterti di eccellere sia sul lavoro che a casa.Andiamo avanti con determinazione.**Dove si trova il lavoro:**In sede (5 giorni)**What's in it for you:**Trane in Charlotte, NC is hiring for an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction. **What you will do:*** P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).* Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.* Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.* Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.* Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.* Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.* Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.* Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location. Company vehicle provided.**What you will bring:*** 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).* 3+ years experience managing and coaching large teams and organizing work schedules.* Project management skills to oversee and drive successful project execution for startups and customer requests.* Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.* Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.* We prioritize practical experience, relevant skills, and alignment with our leadership principles.**Fascia di retribuzione base annua o fascia di retribuzione base oraria:**$90,900.00 - $130,059.99**Tipo di compenso:**Stipendio**Idoneo per l’incentivo**Yes**Idoneo alla commissione sulle vendite**No**Dichiarazione di esclusione di responsabilità**Ci impegniamo a offrire una retribuzione competitiva per questa posizione, adattata a una varietà di fattori. La retribuzione effettiva dipenderà da elementi quali anzianità, merito, ubicazione geografica, formazione, esperienza, requisiti di viaggio e appartenenza sindacale. Il nostro intervallo retributivo è generalmente basato sulla media nazionale del paese. Inoltre, i benefit possono variare in base alla regione, all’allineamento aziendale, alla partecipazione sindacale e allo status del dipendente.**Fiorisci al lavoro e a casa:*** I benefici iniziano dal PRIMO GIORNO per te e la tua famiglia, inclusi assicurazione sanitaria e programmi di benessere olistico con generosi incentivi – OSIAMO PRENDERCI CURA!* I benefici per la crescita della famiglia includono copertura della fertilità e assistenza per adozione/surrogazione.* Contributo al 401K fino al 6%, più un contributo base aggiuntivo del 2% = fino all'8% di contributo dell'azienda.* Il congedo retribuito comprende 15 giorni di ferie, 9 festività pagate, 3 giorni festivi flessibili, congedo per malattia e opzioni aggiuntive per supportare il volontariato e il congedo parentale.* Opportunità educative e di formazione attraverso i programmi aziendali, oltre ad assistenza per le tasse universitarie e supporto per il rimborso dei debiti studenteschi.Disclaimer: L'offerta dei benefici può variare a seconda degli Accordi Collettivi e delle normative locali/statali. Ruolo Sensibile alla SicurezzaYesL’azienda identifica alcune posizioni come Sensibili alla Sicurezza. Le posizioni Sensibili alla Sicurezza possono richiedere il superamento di ulteriori test antidroga. Questa è una posizione Sensibile alla Sicurezza:Offriamo una retribuzione competitiva e un pacchetto completo di benefit e programmi. Siamo un datore di lavoro che garantisce pari opportunità; tutti i candidati qualificati saranno presi in considerazione per l’assunzione senza distinzione di razza, colore, religione, sesso, orientamento sessuale, identità di genere, origine nazionale, gravidanza, età, stato civile, disabilità, status di veterano protetto o qualsiasi altro status legalmente tutelato.
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