IT Support & ERP/POS Assistant
CESNA GROUP INC
Job Summary
- We are hiring an IT Support Assistant to focus on ERP and POS system support while providing broader IT assistance across the company. The role includes coordinating with vendors for ERP/POS issue resolution and maintenance, supporting non-IT staff with training and guidance, and handling basic internal IT troubleshooting.
- The ideal candidate will have foundational knowledge of ERP/POS systems, strong communication skills, and a problem-solving mindset. This role also offers opportunities to participate in future website development and internal system improvement projects.
- Responsibilities
- - Support the operation and maintenance of the company's ERP system
- - Assist in the adoption and implementation of a new major ERP system
- - Communicate with ERP vendors to help resolve issues and support optimization
- - Create simple user guides and provide basic usage support for sales teams and non-IT staff
- - Manage and support POS systems, working with POS vendors to resolve issues
- - Provide POS usage support for store staff and internal teams
- - Handle internal IT support tasks (account management, basic network and device troubleshooting, etc.)
- - Participate in future projects for website development and internal system improvements
- Requirements
- - Basic knowledge and experience with ERP/POS systems
- - Strong communication skills to collaborate effectively with vendors
- - Ability to explain technical processes in a clear and simple way to non-IT staff
- - Basic PC and network troubleshooting skills
- - Problem-solving mindset and collaborative work approach
- Preferred Technical Skills (not required, but a plus)
- - Programming experience with one or more languages (Python, JavaScript/TypeScript, C#)
- - Basic knowledge of web technologies (HTML/CSS, React experience a plus)
- - Familiarity with databases (SQL, NoSQL)
- - Experience with Git or other version control tools
- - Exposure to Linux or cloud platforms (AWS, Oracle, etc.)
- - Intermediate to advanced Excel skills (data organization and reporting)
Vacancy posted 3 days ago
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