Network & Infrastructure Engineer

Inficare

Title - Network & Infrastructure Engineer -

Location - Louisville, KY

Duration - Contract

Job Summary

The L1/L2 Network & Infrastructure Engineer provides first-level support for network and infrastructure systems. This role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability in on premises.

Key Responsibilities:-

Monitoring & Operations

Monitor network and infrastructure systems using monitoring tools
Respond to alerts, incidents, and service requests
Perform initial diagnostics and troubleshooting
Escalate complex issues to L2/L3 teams with proper documentation
Follow incident, problem, and change management processes

Networking (L1 /L2)

Check basic network connectivity (ping, traceroute)
Support LAN, WAN, and VLAN connectivity
Verify switch and firewall status
Assist with port status, link issues, and interface errors
Support DNS, DHCP, and IP address issues

Infrastructure (L1/L2)

Monitor servers, VMs, and basic cloud resources
Perform basic OS checks (CPU, memory, disk)
Assist with server restarts and service checks
Support virtualization environments (basic tasks)
Assist with backup job monitoring

User & Application Support

Support access to internal applications
Perform basic access checks and validations
Assist users with connectivity and performance issues
Coordinate with application teams during incidents

Documentation & Reporting

Update tickets with accurate troubleshooting steps
Follow runbooks and SOPs
Maintain asset and incident records

Required Skills & Knowledge

Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Basic knowledge of VLANs and routing
Familiarity with firewalls and network devices
Understanding of monitoring and ticketing systems
Ability to follow troubleshooting procedures
Basic knowledge of Servers, Windows etc, VMware etc.
Capable of providing the professional smart hands as part of support
Capable of being available as needed, including weekend if required.

Need to work on weekends or off hours to provide hands and feet support as needed.

Apply

Vacancy posted 2 hours ago

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