Outreach Coordinator

Outreach Lab Lead – First Shift – Outreach Operations Department The Outreach Lab Lead performs all activities within the Patient Service Centers of the Outreach Laboratory Service, including registration of patients in ALAB, collection of blood and other specimens, performance of required pre-analytic processing, client profile set-up and maintenance, client services and problem solving, and other support functions to ensure the Center is ready to receive and care for patients on a daily basis. The Outreach Lab Lead acts as a resource for staff at these sites to help troubleshoot issues, answer questions, and make sure employees are rotating through each area. Location Cincinnati, OH, United States Qualifications High School Diploma or GED (minimum required). Associate degree (preferred). Completion of a formal phlebotomy program (required). Phlebotomy Technician Certification (preferred). 3–5 years of equivalent experience (minimum required). 6–10 years (preferred). Responsibilities Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. Receives orders, reviews patient demographics, including insurance information using information in Epic, Centricity or information provided by patient. Completes registration and order entry into Horizon ordering tests per established protocols. For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed. Answers the phone promptly in a courteous manner, identifying oneself to the caller. Uses proper pronunciation of medical terms. Completes all required department logs and documentation. Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics). Resolves any problems identified in the appropriate manner. Handles phone requests with a minimum of call transfers. Performs filing. Participates in the orientation of new hires in Outreach Laboratory Service. Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation. Facilitates the billing process by assuring all required information, forms have been completed. Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner. Acts as an on-site resource for specimen management, POC testing, knowledge of applicable policies and procedures, Customer Service and service recovery as well as support for the hospital and laboratory information systems all to facilitate smooth operation of day to day activities. Ensures that all personnel are adequately trained and are competent to perform their assigned duties, works closely with CSR Supervisor and Manager to be sure all staff are maintaining acceptable levels of performance. Assists in completing competency assessment, reports for daily operations, equipment maintenance and QA programs for all PSC’s and staff. Provides assistance with such areas as scheduling, supply inventory, safety, performance improvement, input for performance reviews, special projects and support in the absence of the supervisor or manager. Serves as a communication link between the Outreach Staff, Manager and Supervisors and provides assistance to Outreach Manager and Supervisor by performing all other duties as assigned. Consistently demonstrates excellent customer service in working with both patients and clients. Handles problems in a timely, appropriate manner resolving patient and/or client issues. If unable to resolve, contacts appropriate resource for assistance. Is able to troubleshoot problems. Develops and maintains physician/office profiles, preferences, including updating contact information. Initiates profiles for new physicians/offices. Investigates, clarifies ambiguous test orders with ordering physician or main lab. Performs venipunctures and other types of specimen collection as needed. Performs POC testing as needed. Follows established collection and patient identifier protocols. Policies and procedures are reviewed in a timely manner. Mandatory continuing education modules are completed within the established time frame without individual reminders. Technical competencies are completed within the established time frame without individual reminder. Follows safety policies and procedures in all phases of specimen collection, transportation and processing. Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples. EEO Statement UC Health is an EEO employer. #J-18808-Ljbffr