Site Leader

Job Posting

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in technology and services with a best-in-class customer service and safety culture.
• Company leaders have many years of hands-on field service experience in this industry and many others.
• Tremendous focus is placed on employee technical and leadership development.
• Technical training takes place in our state-of-the-art training academy or regional training center with a strong focus on immersive, hands-on learning.
• Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & generous PTO/vacation plan, medical, vision, & dental & more.
• Abundant technical resources including 24/7 technical/factory support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides.
• Company-wide commitment to promoting a strong work/life balance.
• An employer-of-choice for veterans with technical backgrounds.

The Site Leader will provide world-class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The site lead is required to work in tandem with the assigned project manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.

Duties & Responsibilities:

Role Summary:

• Provide jobsite technical leadership for large projects.
• Factory certified on a variety of products that interact with Liebert systems:
• Expert working knowledge of electrical power distribution, generators, switchgear, automatic transfer switches, et al.
• Leads an on-site team of 1-2 project leaders who may be leading crews of 1-10 technicians each.
• Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site.
• Leads and supports start-up and site testing activities for assigned projects:
• Ensure sufficient manpower on-site each day to perform start-up and site testing work.
• Assist during start-up and site testing as necessary, depending upon man-power availability and site location.
• Provide daily status reports to service management, project management, and sales rep.

Technical Responsibilities:

• Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade.
• Keeps current on safety bulletins, safety field change notices, field change notices, and service tips.

Safety Responsibilities:

• Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion.
• Operates in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Adhere to work hours policy guidelines "14 hours rule."
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
• Must be a role model to fellow associates with regards to safety by setting a positive example.
• Lead by example with the use of stop work authority, good catch engagement, and timely closure of necessary corrective/preventative actions.

Administrative Responsibilities:

• Ensure adherence to Vertiv warranty process in partnership with project manager.
• Provide accurate and timely reporting in accordance with published guidelines:
• Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
• Supports project manager with obtaining any necessary technical data so project manager can maintain project systems.
• Maintain company property according to company policies:
• Credit cards, PPE, test equipment, laptop, smartphone, et al.

Customer Satisfaction Responsibilities:

• Provide proper and adequate communication to internal and external customers.
• Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations.
• Maintain customer satisfaction rates according to company guidelines.

Personal Performance Expectations:

• Make decisions based on the fundamental 5 in order of importance: safety, quality, timeliness, cost, productivity.
• Capable of making timely decisions, technical and commercial, under pressure.
• Maintain productive utilization rate according to company guidelines.
• Adhere to company dress code and safety regulations.
• Understand and comply with company startup/escalation process and procedures.
• In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv behaviors.
• Ability to communicate with all levels within the organization - managers, co-workers, support services, sales, electronic communications, et al.
• Ability to handle stressful situations and provide a calming effect to customer.
• High level of diplomacy when interacting with internal and external customers.

Qualifications:

• Experience (one or more of the following):
• ASEET preferred.
• Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of Vertiv power equipment - preferred.
• ASMET.
• Six years military experience in a related field.
• Minimum 2 years of experience in industrial construction management.
• Interpersonal skills:
• Vertiv behavior practitioner.
• Strong organizational skills.
• Independent operator.
• Strong verbal and written communication skills.
• Able to build and maintain trusting customer relationships.
• Collaborative and cooperative in high-stress environments.
• Able to communicate at all levels of an organization with a base level of executive presence.
• Able to quickly respond to changing customer priorities without disruption or resistance.
• Mastery of electrical/electronic test equipment and theory.
• Must be able to read and interpret electrical one-line diagrams and blueprints.
• In all aspects of the job, need to lead by example, and held to a higher standard of conduct:
• Product certifications up to date.
• Meet all aspects of the job description.
• Performance evaluation rating of meets all aspects of job requirement or better.
• Consistent performance and customer relation skills.
• Technical skills:
• Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision.
• Ability to summarize and report all work-related tasks performed.
• Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
• Recommend and direct activities at a customer site by leading technical activities of other technicians.
• Provide on-site customer consultation with the assistance of project leader(s).
• Capable of providing project leadership and on-site direction for assigned projects.
• Expert in COHE procedures.