Specialties Patient Service Specialist — Care Hero

Now Hiring: Specialties Patient Service Specialist Join the Mission. Elevate the Experience. Change Lives. MyCHN – Community Health Network Are you passionate about helping others and ready to make a meaningful impact in your community? MyCHN is looking for a Specialties Patient Service Specialist (SPSS) —a frontline superstar who delivers exceptional patient care, supports specialty services, and represents our values of transparency, empathy, quality, and value every single day. Why MyCHN? At MyCHN, we believe healthcare should be accessible, compassionate, and culturally responsive— regardless of a patient’s ability to pay . Join a team dedicated to serving Greater Houston with excellence and heart. What You’ll Do As a Specialties Patient Service Specialist , you will be the welcoming voice and smiling face guiding patients through their specialty care journey. You will: Deliver exceptional customer service to patients, families, and community partners Maintain confidentiality and follow all MyCHN policies regarding PHI Professionally manage high‑volume calls and document interactions accurately Assist patients with questions; route advanced concerns to leadership Schedule and confirm specialty appointments for multiple locations Review and update patient charts, documents, and portal information Communicate co‑pay, deductible, and insurance details Reconcile payments and maintain an accurate cash drawer Thrive in a fast‑paced, collaborative healthcare environment Travel throughout the Houston area as needed to support specialty clinic operations What You Bring Required: High school diploma or GED Excellent communication and customer service skills Ability to multitask, problem‑solve, and stay organized Comfort working with diverse patient populations Basic computer/office equipment skills Willingness and ability to travel within the Houston area Preferred: Bilingual: English & Spanish Medical or dental front office experience Who Thrives Here Someone who is… Empathetic Positive and self‑motivated A team collaborator Detail‑oriented A strong patient advocate Position Details Status: Full‑Time, Non‑Exempt Department: Medical – Specialties Reports To: Associate Director of Specialties Location: MyCHN Clinics across Greater Houston Exposure Level: Bloodborne Pathogens – Level 1 (High) #J-18808-Ljbffr Workstream