Student Experience Coordinator

Job Description

Job Description

Trilith Institute | Fayetteville, GA (On-site)

Reports to: Assistant Director, Academic Programming

Status: Part-time, transitioning to full-time

Trilith Institute is seeking a calm, caring, and highly organized Student Experience Coordinator to be the everyday presence for students in Semester at Trilith and minimester programs at Trilith Studios. The Coordinator is our first line of response in any student crisis or emergency, carries much of the day-to-day operation of Semester at Trilith, gets to know every student, and makes sure each one has the best experience possible. This role is ideal for a student affairs or residence life professional who stays steady under pressure and is genuinely invested in students.

To Apply

Please submit a resume and a cover letter describing your experience supporting college students, including any residence life, orientation, or crisis response experience.

Key Responsibilities

Crisis & Emergency Response

• Serve as the Institute’s first line of response in any student crisis or emergency, including medical, mental health, safety, and behavioral situations
• Be available during program dates, including evenings and weekends, to respond to student emergencies and put emergency protocols into action, by phone when not on site
• Develop and maintain the student emergency plan with the Assistant Director, Academic Programming, including escalation steps, protocols for campus and student housing, and current emergency contacts for every student
• Notify the Assistant Director, Academic Programming, and coordinate with emergency services, university partners, and families as each situation requires
• Coordinate with university partner student affairs offices on referred cases, and document every incident and follow-up
• Train the Resident Assistant on emergency procedures, and brief each cohort on safety at orientation

Student Wellbeing & Support

• Get to know every student, check in with them regularly, and notice early when a student is struggling
• Serve as the primary point of contact for students in residence
• Connect students with non-academic resources, including counseling and health services
• Coordinate approved student accommodations with instructors and staff
• Monitor attendance and engagement with instructors, and follow up early with students who fall behind
• Recruit, schedule, and support the Resident Assistant, and support move-in and move-out with the housing team

Daily Operations & Student Readiness

• Provide a daily on-site presence for Semester at Trilith and minimester programs
• Host a pre-departure meeting at partner universities and an on-site orientation for each cohort
• Ensure student manuals and agreements are signed and students have required course materials before each term
• Run daily classroom readiness checks, keep classroom supplies stocked, and escalate technology issues to the Assistant Director, Academic Programming
• Manage day-to-day communications with each cohort

The Student Experience

• Facilitate experiential opportunities in the film industry, including Dinner With events, field experiences, studio and facility tours, industry visits, and guest speakers
• Manage transportation and logistics for all experiential opportunities
• Coordinate with the Manager on guest speakers and industry participants
• Organize community-building activities and mentorship touchpoints so every cohort feels connected
• Support the end-of-semester premiere and other cohort events
• Administer midpoint and end-of-term surveys, and share student feedback and recommendations with Academic Programming leadership

Other duties, as assigned

Qualifications & Skills

• Bachelor’s degree in education, student affairs, counseling, social work, or a related field
• Experience in residence life, student affairs, orientation, or college-age program coordination
• Experience responding to student crises and wellness concerns within escalation protocols
• Calm, clear judgment under pressure
• Strong interpersonal skills and the ability to build rapport with diverse students
• Strong event and logistics coordination skills
• Current CPR and First Aid certification, or willingness to obtain it before the first program

Preferred Experience

• Training in crisis response or mental health first aid
• Experience with study away or study abroad programs
• Familiarity with Title IX and student conduct referral processes
• Interest in film, entertainment, or the creative industries

Why Trilith Institute?

Trilith Institute is reimagining education for the next generation of storytellers and creators. This role offers the opportunity to shape what it feels like to be a student at Trilith, from the first orientation to the final premiere.