IT Specialist

IT Specialist

Graham, NC 27253

Employment Type: Permanent

Pay Rate: $45000-65000 / year

About the Position:

The IT Specialist will provide technical support to employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.

Job Responsibilities:

• Configure equipment and host onboarding for new users
• Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
• Remote support for users in external branch locations
• Manage VoIP phone system equipment and directory
• Sustain company network connectivity and security
• Assign software licenses and support installation of various applications
• Maintain IT files on the server and online in the cloud
• Schedule server updates, backups, and retrieve backups when needed
• Update IT equipment and software with new firmware, drivers, etc.
• Develop documentation, including SOPs and work instructions
• Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
• Assist with AV resources (conference rooms and Teams meetings)
• Adhere to company SLAs and is available during IT emergencies
• Available to work during non-standard hours for planned updates
• Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed
• Strive for security and confidentiality in all IT functions with a Zero Trust mindset

Qualifications:

1-2 years of experience in the enterprise computer service field

An Associate degree or Technical certification in the computer service field

Previous experience in a Windows network environment

Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central

Perks:

Competitive base salary

Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more

$1-for-$1 401(k) match up to 4% after 1-year of service

9 Company-paid holidays

Generous personal time off that increases with tenure

Education assistance

Employee referral bonus program

Ongoing training and development by internal and external industry experts

Working Conditions:

Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm. Additional hours may be required depending on project load.