Intake Specialist

Residential Aide

The House Manager/Intake Specialist oversees the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility.

Through the employee's own efforts, the employee accomplishes the following essential functions:

1. Supervises staff. Participates in training and evaluation of work performance of staff and volunteers.
2. Participates in-group training sessions in first aid, security techniques.
3. Facilitates and coordinates the intake process for all incoming residents in accordance with DHS.
4. Maintains the house log, prepare incident reports, and serves as mediator for client disputes.
5. Conduct weekly unit inspections for ACS and new born 0-12 months.
6. Conducts regular inspections of the buildings. Ensures client safety and compliance with operational procedures, standards and regulations.
7. Responds to emergencies as they arise. Interface with police department, fire department, EMS and other public service entitles.
8. Conducts required periodic fire drills, informs staff of safety and building policies and procedures.
9. Records and reports maintenance needs to violations of the building and fire codes to the program Director.
10. Arranges with housekeeping staff for bedding, linens and personal hygiene needs of consumers.
11. Attends staff meetings as requested.
12. Light maintenance - unclogged toilets, sink, emergency water shut offs, emergency salting during necessary weather.
13. Assist Security guards when needed.
14. Conduct monthly house meetings.
15. Perform other job duties and special projects assigned by management.

Additional job functions:

1. Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
2. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

Competencies:

1. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive "can do" attitude with internal and external stakeholders.
2. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
3. Systems Thinking: Demonstrates an ability to (a) see how organizational systems ( e.g., internal/external conditions, processes, people ) interact and influence each other, and (b) how these systems create and contribute to specific issues ( e.g., high voluntary turnover ) and strengths ( e.g., strong customer focus ).
4. Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.
5. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.
6. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
7. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
8. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
9. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.
10. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

1. Minimum Required Education & Experience:
   • HS Diploma or GED required and
   • 2 years of supervisory or management experience
   • Certification in First Aid, CPR
   • Fire Safety Coordinator F80
   • Requires the ability to work late nights, weekends and revolving shifts. The building requires 24-hour coverage.
   • Food handlers Certification
2. Preferred Education & Experience:
   • Bachelor's degree preferred
3. Computer Skills:
   • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
4. Language skills:
   • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
   • Bilingual is preferred

General Physical Requirements and Working Conditions:

1. General Working Hours:
   • This position requires coverage 24 hours 7 days a week.
   • Shift schedules for staff may be revolving at times to ensure staff coverage.
   • This position may require working shifts longer than 8 hours. All employees who work overtime will be paid accordingly under state and federal law.
2. Working From Home:
   • Most essential functions of this job cannot be completed working from home.
3. Travel:
   • May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed.
4. Physical Requirements:
   • Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion.
   • Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
   • Kneeling: Bending legs at knee to come to a rest on knee or knees.
   • Crouching: Bending the body downward and forward by bending leg and spine.
   • Reaching . Extending hand(s) and arm(s) in any direction.
   • Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another.
   • Standing: Remaining upright on the feet, particularly for sustained periods of time.
   • Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
   • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops.
   • Grasping: Applying pressure to an object with the fingers and palm.
   • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
   • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
   • Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment.