Director of Operations

Job Description

Job Description

TITLE: Director of Operations – Idaho
DIVISION:  Idaho Management 
REPORTS TO:  Corporate VP of Supply Chain 
FLSA CLASSIFICATION:  Exempt/Salary

Gold Star Foods  is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service.

We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!

The Director of Operations is responsible for providing strategic leadership and operational oversight for the Idaho distribution facility, ensuring the safe, efficient, and cost-effective execution of all warehouse, transportation, inventory, and facility operations. This role drives operational excellence by developing and executing strategies that improve productivity, service levels, employee engagement, and financial performance while supporting the company's overall business objectives. is responsible for managing the day–to–day operations to ensure that the facility is well-managed and performing efficiently and effectively.

• Responsible for ensuring that supervisory personnel effectively schedule labor to produce both efficient and responsive support for our purchasing and sales departments.
• Responsible for facility profit and loss statement and attainment of budget goals.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Using historical data and industry benchmarks, forecast and prepare the operating budget.
• Identify short to long term strategic needs of the organization and execute plans for implementation.
• Responsible for overall business planning including disaster planning, work stoppages and risk management.
• Responsible for controlling operating expenses and shrinkage, investigates discrepancies and deviations to ensure that the operating budget is achieved.
• Improve customer service and satisfaction through policy and procedural changes.

• Ensure that all facility employees are provided with a clean, safe, and orderly work environment.
• Develop and administer safety incentive programs to motivate employees.
• Control workers compensation costs through proactive case management and employee safety awareness training.
• Responsible for the supervision of management direct reports as well as employees. Demonstrate a high degree of leadership, initiative and integrity to cultivate and develop subordinate staff.
• Promote the training and development of support staff with the goal of employee improvement and advancement.
• Create an atmosphere where employees and management strive for the same common team goal.
• Responsible for chairing various round table discussions to educate employees, solicit employee feedback, resolve conflicts, foster open communication, and promote employee involvement in the decision-making process. Involve employees in the process of change and improve employee morale.
• Insightful ability to recognize what must be done, demonstrate the ability to reason, use common sense, good judgement and utilize good decision-making skills.
• Ability to utilize the various management tools available to identify, correct and prevent operation and labor related problems.

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Thorough understanding of DOT work regulations and rules.

• Bachelor’s degree in Business Administration is preferred.
• Extensive and diversified background with at least 5 years of related management experience.

• Experience and working knowledge of transportation routing and vehicle tracking programs is highly desired.
• Working knowledge of DOT, OSHA, State and Federal transportation regulations.

• May require travel up to 10%.

Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 25 pounds on occasion.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the Buyer cannot perform these duties, the Manager will determine who shall perform these duties.

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability.

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