Director of HR Operations

About UsHippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.Why Join Our TeamReinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.Location RequirementWe believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.About the RoleAt Hippocratic AI, we move fast, operate with intention, and hold an incredibly high bar for excellence. As our Director of HR Operations, you will be the heartbeat of the People engine. You will architect the systems, policies, programs, and processes that ensure the company scales rapidly without compromising on culture, trust, compliance, or mission. You will act as a critical bridge between the executive team and the broader workforce, responsible for turning people-strategy into actionable, repeatable, and scalable operations.This is a role for someone who loves the craft of People Operations. You are energized by building from scratch, thrive when the stakes are high, and bring calm, precision, and sound judgment to complexity. You combine hands-on execution with strategic leadership, and you see operational rigor as the foundation of an exceptional employee experience.If you want to shape the HR infrastructure of a hypergrowth, mission-driven organization—and care deeply about trust, clarity, and operational excellence—this is the place for you.What You'll DoHR Operations & Systems OwnershipFully own and administer the People tech stack (e.g., HRIS such as Rippling), ensuring workflows, automations, integrations, data integrity, and reporting are reliable and scalable.Design processes that feel intuitive, reduce friction, and give every employee confidence that things “just work.”Manage the full employee lifecycle: onboarding, internal transitions, performance changes, promotions, and offboarding.Maintain confidential employee records and ensure data accuracy and compliance for reporting and audits.Supervise and mentor any HR or People Ops staff — providing leadership, coaching, and development for the HR team.Your work will help reinforce a culture of clarity, organization, and operational excellence across the entire company.Compliance, Policies & Risk ManagementEnsure organizational compliance with all relevant federal, state, and local labor laws, regulations, and employment standards — particularly critical as the company grows and operates across states.Own the employee handbook, develop and maintain HR policies and procedures. Update policies as laws change or the company's needs evolve.Oversee regulatory filings, audits, and HR-related reporting requirements.Total Rewards OperationsManage benefits administration, compensation workflows, payroll coordination, and rewards programs. Ensure accuracy, consistency, and confidentiality to build trust across the organization.Use market data and internal analytics to design competitive compensation and benefits plans.Employee Experience & SupportServe as a trusted, empathetic point of contact for employees — mediating disputes, supporting performance management, advising on disciplinary actions, and fostering an environment of fairness and openness.Build self-service resources, documentation, and tools so employees feel empowered and supported.Strategic People Operations & ScalingCollaborate with Finance on headcount planning, budgets, compensation, and growth forecasting.Work with leadership to align People strategy with business goals, growth trajectories, and scaling plans.Spot bottlenecks early, propose solutions, and introduce automations that let us scale fast while staying aligned to our core values.Your work will directly influence how we grow, how we collaborate, and how we maintain a high-performance culture during hypergrowth.Reporting, Data & AnalyticsMaintain accurate HR reporting (headcount, turnover, compensation, benefits, compliance metrics, demographics, trends).Leverage data analytics to inform strategy, detect potential issues (e.g., turnover risk, engagement gaps), and drive continuous improvement in People operations.What You BringMust-Have:7+ years in People/HR Operations with at least 2+ years in leadership roles, with meaningful experience in fast-paced, high-growth startupsBachelor’s degree in Human Resources, Business Administration, or a related field (advanced degree preferred).Experience in regulated industries (healthcare, AI, biotech, fintech)Deep functional knowledge across HR sub-functions: HR operations, total rewards, performance & talent management, compliance, HRIS, employee relations.Strong expertise with HRIS/People systems, especially Rippling — ability to design workflows, manage integrations, handle automations, and maintain data integrity.A deeply hands-on approach—you love rolling up your sleeves and building clean, reliable processesStrong foundation in multi-state employment (including hourly workforce), labor laws, and regulatory complianceDemonstrated ability to build scalable People Ops infrastructure in environments that change weeklyHigh EQ and impeccable judgment—trusted with sensitive information and complex situationsAnalytical mindset with strength in data, reporting, accuracy, and qualityA calm, steady presence under pressure and changeOnsite availability in Palo Alto, 5 days/weekA passion for creating a positive culture through operational excellenceNice-to-Have:Experience partnering closely with Finance on headcount, compensation, and planningExperience with global expansion or international HR operationsBackground in companies scaling from early-stage (Series C and beyond) through hypergrowthJoin us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.LocationPalo AltoEmployment TypeFull timeLocation TypeOn-siteDepartmentBusiness Operations