Business Support Analyst
$26.38 per hourAxelon
Pay Rate: $26.38 per hour
Location: Johnston, RI
Hours : 9am - 6pm (Mon - Fri) Responsibilities:
Location: Johnston, RI
Hours : 9am - 6pm (Mon - Fri) Responsibilities:
- Facilitate the Treasury Implementation process for the Private Bank, supporting requests in a fast-paced, high-output environment.
- Maintain a positive and proactive attitude while addressing company concerns, ensuring each interaction reflects a commitment to exceptional service and customer satisfaction.
- Collaborate with a vibrant, high-energy team where contributions drive collective success and innovation.
- Suggest customer experience improvement opportunities and demonstrate the ability and willingness to drive these to completion.
- Apply and enforce risk mitigation controls.
- Escalate any exceptions to leadership and other concerned parties.
- Produce high-quality output and complete quality management duties as assigned.
- Execute additional tasks as required.
- 5 years of relevant banking experience with an operations or customer service team.
- Ability to effectively communicate with Business Partners.
- Ability to plan and prioritize workload to meet critical SLAs.
- Experience implementing change and process improvements.
- Effectively handle multiple priorities with efficiency and accuracy.
- Proficient in data entry.
- Strong attention to detail.
- Effective customer service skills.
- Proficiency in Microsoft applications, including advanced Outlook, Excel, Word, and PowerPoint.
Vacancy posted 3 days ago
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