Care Management Social Worker FT Nonexempt

Job Description Provides grief counseling, disease adjustment support, crisis intervention, goals of care planning support, and de-escalation services for patients as appropriate. Assesses patients’ and families’ wholistically for discharge planning needs in the inpatient, observation and/or emergency departments, including prior functioning, support systems, financial, and psychosocial in a timely fashion to avoid delays in discharge planning. Reviews the medical record, including medications, history and physical, labs, and progress notes and incorporates the clinical, social, and financial factors into the transition of care plan. Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs. Leverages technology and follows standard work and best practices to communicate with post-acute care services and facilities to ensure patient care information is communicated for continuity of care, medical records are complete, and discharge reconciliation is accurate. Actively participates in multi-disciplinary rounds to review changes in patient status, progression and level of care, and discharge plans for all assigned patients to identify resources necessary at discharge and ensure a timely transition, escalating care delays to leadership as appropriate. Communicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services. Organizes and facilitates patient and family care conferences with the multidisciplinary team. Documents discharge planning evaluation, ongoing assessment, discharge plans, MDRs, barriers to progression of care, avoidable days, and patient and family needs according to standard work. Provides patient and family advocacy, and support patient’s choice and patient rights during hospitalization. Communicates with Payors patient’s needs for authorization for post-acute care as needed. Assesses readmitted patients for the patient’s and family’s perceived reasons for the readmission. Other duties as assigned. Knowledge, Skills, and Abilities Excellent interpersonal communication and negotiation skills [Required] Critical thinking and problem-solving skills [Required] Psychosocial assessment skills [Required] Customer service skills [Required] Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded and adaptable to change [Required] Effective organizational skills [Required] Computer proficiency with Outlook e-mail and electronic medical records [Required] Flexible in a complex and changing healthcare environment [Required] Understanding of pre-acute and post-acute venues of care and post-acute community resources [Required] Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources [Required] Strong interview, assessment, and organizational skills [Required] Leadership skills [Required] Data analysis skills [Required] Current working knowledge of discharge planning, utilization management, care management, performance improvement and managed care reimbursement [Preferred] Knowledge of state and federal guidelines pertinent to Care Management [Preferred] Ability to identify appropriate community resources and to work collaboratively with patients, families, multidisciplinary team and community agencies to achieve desired patient outcomes [Preferred] Knowledge of state and federal guidelines pertinent to care management [Preferred] Education Master's [Required] Work Experience 2+ care management experience [Preferred] 2+ social work [Required] Licenses and Certifications Accredited Case Manager (ACM) [Preferred] Certified Case Manager (CCM) [Preferred] Physical Requirements See Physical Requirements Pay Range $23.71 - $44.09 EEO Statement This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations, and ordinances. #J-18808-Ljbffr