Enterprise Fraud Management Operational Excellence Leader

Operational Excellence Leader

The Operational Excellence Leader is a senior member of the Enterprise Fraud Management team who plays an integral role in the department's ability to meet corporate objectives. This leader identifies and removes unnecessary steps to streamline processes enabling us to maximize operational speed and quality at an optimal cost while maintaining an excellent client experience. The role will be measured on his/her ability to collaborate with operational leaders and drive for results.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible for leading and deploying new initiatives and executing on complex operational processes.

2. Recommends procedures, establishes, modifies documents, and coordinates implementation of proper control and compliance procedures.

3. Maintains procedure inventory.

4. Advise management on desirable operational adjustments due to regulatory, product/service, environmental and/or vendor management changes.

5. Special projects, research, analysis as assigned by the Fraud Deputy Director or the Head of EFM.

6. Development of key performance metrics.

7. Thoughtful, key contributor to operational strategy discussions.

8. Flexible and willing to respond to unanticipated issues and constantly reprioritize based on business demands.

9. Evaluate situations, identify gaps, recommend controls/products to achieve strategic objectives, and "tell the story" succinctly in order to gain support and champion change.

10. Lead operational changes through formal change management processes.

11. Leverage data to drive informed decision making.

12. Challenge stakeholders in a constructive manner.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. SME in respective area within EFM.

2. Autonomous self-starter who takes initiative and works independently while effectively escalating issues or concerns.

3. Minimum of eight (8) years' experience managing large operational functions; preferably in fraud.

4. Exceptional documentation and process management skills.

5. Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint)

6. Experience with front end reporting tools such as Tableau, Sisense, or equivalent

7. Ability to translate leadership vision into executable strategies.

8. Exceptional written and verbal communication skills.

9. Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other rules and regulations as required.

10. Ability to deliver results working with cross functional teams.

11. Ability to influence others at all levels in the organization without direct authority.

12. Bachelor's degree in business-related field or equivalent education and related training.

13. Solid time management and organizational skills.

Preferred Qualifications:

1. Prior experience leading fraud operational functions.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.