Ld Patient Transport

Location: Phoenix Shift: Mon-Fri, Days, 8am-5pm Category: Lobby Services Posting #: 1061034 Employee Type: Full-Time Position Summary The Lead Patient Transport position performs high quality transport services for all patients.Serves in an area specific leadership role. Facilitates communication of operational processes and policies to Patient Transporters, as well as performing dispatching services as needed. Position Duties Conducts training In conjunction with department Supervisor, provides a complete, quality orientation for newly hired staff. Acts as role model, providing guidance and mentoring as appropriate for ongoing staff development. Maintains professional and technical competencies in all aspects of Patient Transport through constantly pursuing knowledge, leadership growth and awareness of latest technology and practice to improve outcomes.

• Participates in hospital and department operational and quality improvement initiatives.
• Proactively evaluates systems, practices, and assists to create and implement changes to increase and enhance the effectiveness of the operations.
• Initiates recommendations for equipment acquisition and/or arranges for repair of existing equipment as needed, within departmental processes.

Performs the duties of Patient Transport and Patient Logistics Dispatch as needed.

• Acts as a role model to the Patient Transport/Dispatcher role, demonstrating a high level of professionalism and providing high quality customer experience to all they interact with.
• Monitors quality and effectiveness of work flow, problem resolution, and trouble-shooting issues, and/or processes to ensure optimum efficiency and compliance with all policies and procedures.
• Resolves any delays in service to maintain service levels.

Maintains a positive working relationship with patients, families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision, & Values Mission To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. We realize this vision by: Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed. Education Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. High School Diploma or equivalent Required Experience Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. One (1) year of experience as a Patient Transporter, or similar customer service position. Required 2. One (1) year of Call Center or Dispatch experience, preferably in a hospital environment. Preferred Additional Requirements Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. BLS Certification through the American Heart Association within 30 days of hire Required Physical Requirements & Occupational Exposure/Risk Potential 1. Physical Requirement - Climbing - Constantly 2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Constantly 6. Physical Requirement - Reaching - Constantly 7. Physical Requirement - Sitting - Occasionally 8. Physical Requirement - Standing - Constantly 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Walking - Constantly 12. Physical Requirement - Near Vision - Constantly 13. Physical Requirement - Far Vision - Frequently 14. Physical Requirement - Color Discrimination - Constantly 15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 16. Physical Requirement - Lift up to 35 pounds without assistance - Constantly 17. Physical Requirement - Lift more than 35 pounds without assistance - Frequently 18. Occupational Exposure/Risk Potential - Inside office environment - Applicable 19. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable 20. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable 21. Occupational Exposure/Risk Potential - Confined areas - Applicable 22. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable 24. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable 25. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable #J-18808-Ljbffr Phoenix Children's Hospital, Inc.