Retail Service Specialist

Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.ResponsibilitiesGreet all members and customers, determine their need and provide legendary serviceProvide DMV vehicle license, registration and notary services as requiredReach sales and service goals (and earn incentives!) for multiple AAA products and servicesPreparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materialsIssue passport photosAccept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawerMake hotel and car rental reservations for members and provide travel destination informationQualificationsExperience in retail sales, banking or similar customer service/sales environmentProven ability to exceed assigned sales or service quality goalsMust be able to obtain and maintain valid notary license as requiredExperience with Microsoft Office basicsMust be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.Ability to travel locally when necessaryA high school diploma or GEDFor offices that offer notary services, Notary Public must be obtained within 1 YearThe starting pay range for this position is $22.00-$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.Remarkable benefits:Health coverage for medical, dental, vision401(K) saving plans with company match AND PensionTuition assistanceFloating holidays and PTO for community volunteer programsPaid parental leaveWellness programsEmployee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity EmployerOur organization participates in E-VerifyThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).