Transplant Account Manager - WA or OR

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre‑and post‑transplant patient journey, and is the leading provider of genomics‑based information for transplant patients. The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio. Focusing primarily on transplant center and community nephrology account customers, the TAM coordinates and collaborates with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account‑level growth strategies. The TAM reports directly to the Regional Director (RD). Responsibilities Strategic Account Management: Develop a deep understanding of accounts’ needs, objectives, and challenges to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross‑sell relevant CareDx products, solutions or services. Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long‑term, account‑specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of the therapeutic area, scientific concepts, testing platforms, mechanisms and processes; and supportive key clinical studies. Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establish strong relationships and partnerships, continually solicit feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, manage expectations and ensure customer satisfaction. Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress toward objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key performance indicators. Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications Minimum of 10 years sales or strategic account management experience in the healthcare industry. Experience selling into hospitals, health systems, and/or enterprise‑level accounts, navigating across multiple levels of stakeholders and departments. Track record of developing effective account strategies that maximize business outcomes. Strong written and oral communication and organizational skills. Willingness to travel 50‑75% or greater, including frequent day trips and overnight travel. Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools. Compensation & Benefits Remote: US Only roles. Salary range: $230,000 – $260,000 USD. Competitive base salary and incentive compensation. Health and welfare benefits, including a gym reimbursement program. CareDx, Inc. is an Equal Opportunity Employer and participates in the E‑Verify program. #J-18808-Ljbffr