Recruit Specialist

Recruit Specialist

The primary function of the Recruit Specialist is to effectively communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. The promotion of the AFB Recruit Program requires a strong knowledge of the various military branches of service, recruiting, and recruiters, and results in opening new accounts for recruits by a Recruit Specialist.

Responsibilities

• Communication with military recruits and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program as well as the bank and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) is determined by the Recruit Department Manager, according to position level and gross account totals.
• Accept and respond to incoming military recruiter and recruit communication regarding the Recruit Program, the bank, and bank products.
• Perform account opening and account maintenance via AEM and Navigator.
• Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits. This involves Recruit Database research and kit assembly for military recruiters and recruits.
• Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters).
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Compensation & Benefits

The Recruit Spec I position pays a minimum of $18.00 per hour. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

• Self-starter; strong organizational skills and highly detail oriented.
• Strong attention to detail and ability to complete work accurately.
• Strong written and verbal communication skills required
• Professional telephone skills, required.

Education & Experience

• High school diploma or equivalent, required.
• Ability to work as a positive team member in a positive team environment with fast paced, shifting priorities.
• Sales experience, preferred.
• Prior banking experience, preferred.
• Military knowledge, preferred.
• Ability to obtain clearance to be on military base, required.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.