Product Support Engineer

The **Product Support Engineer** is responsible for serving as a subject matter expert for Gogo legacy products, former Satcom Direct product lines, and current and emerging Gogo hardware platforms. This role supports operational and customer needs through proactive and reactive product support, cross-functional technical collaboration, issue escalation management, and technical training delivery.This position requires strong technical problem-solving skills, the ability to manage competing priorities in a fast-paced environment, and a collaborative approach to working with **engineering, development, customer support, OEMs, MROs**, and other internal and external stakeholders.COME ON BOARD THE GOGO **PRODUCT SUPPORT** TEAM!Manage and prioritize Product Support escalations, perform root cause analysis, document corrective actions, and ensure full issue traceability**Qualifications**Bachelor's degree in engineering, aviation technology, electronics, computer science, or a related technical field, or an equivalent combination of education and relevant experience5+ years of experience in product support, technical support, systems integration, avionics, aerospace, or a related technical discipline preferred**Required Skills, Talents, & Experience**Strong technical troubleshooting, root cause analysis, and problem-solving skillsAbility to manage multiple priorities, support escalations, and work effectively in a fast-paced, customer-focused environmentStrong written and verbal communication skills, including the ability to create clear technical documentation and training materialsExperience collaborating cross-functionally with engineering, development, support, and external partnersAbility to support product lifecycle activities, testing, process improvement, and technical issue resolution**Preferred Skills, Talents, & Experience**Experience with airborne connectivity, avionics, satellite communications, networking, or related aerospace technologiesFamiliarity with OEM and MRO environments, aircraft integration processes, cabin network topology planning, and product support best practicesExperience with User Acceptance Testing, technical training delivery, KPI reporting, or internal support tool developmentDemonstrated ability to adapt quickly, support continuous improvement, and build effective working relationships across technical and business teamsGogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at .Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team.Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations. #J-18808-Ljbffr