Supervisor

Supervisor

Field Operations

Shift: Full-Time M–F 5:30 AM – 2:00 PM *Evening availability (some days until 6:00 PM) and some weekend availability is required.

The Role of the Cleaning Supervisor:

The role of a Cleaning Supervisor is to deliver smooth-running field operations and total quality assurance for our clients. You will be directly responsible for a team of Cleaning Technicians.

The role comprises four main areas of responsibility and activity:

1. Field Personnel Supervision: In addition to providing routine cleaning, you will manage a team of Cleaning Technicians. Responsibilities include: time, attendance and scheduling; maintaining field adherence to company standards and policies; and fostering engagement and high morale. As a Cleaning Supervisor, you will be responsible for training new Cleaning Technicians.
2. Facility Support & Cleaning Route Execution: This is a working supervisor role. You will maintain a regular cleaning route and provide hands-on facility support. This includes performing routine cleaning tasks, responding to day-to-day facility needs, restocking supplies, supporting special cleaning requests, and work as assigned. By remaining actively involved in production, you help set the pace for the team and ensure consistent execution of Trilogy's service model.
3. Quality Assurance: You are responsible for delivering high-quality, consistent results that are aligned with Trilogy's standards.
4. Client Point of Contact: You will act as the day-to-day point of contact between our client and Trilogy. Your goal is to ensure that the client always has a positive experience with Trilogy and our services.

As a Cleaning Supervisor, you typically will:

• Spend time each day cleaning
• Split your time between cleaning responsibilities, general facility needs, supervising, and administrative tasks
• Achieve Trilogy's safety, quality, and production goals by providing effective supervision, training, and coaching to your team
• Ensure compliance to Trilogy's standard operating procedures and systems
• Monitor your direct reports to ensure Trilogy's safety standards are being met
• Work with your staff and colleagues to resolve problems fast and appropriately
• Coordinate minor building repairs & ongoing maintenance with trusted service partners
• Manage various consumable supply items such as beverages, coffee supplies, etc.
• Communicate daily with our client's point of contact regarding various standing agenda items as well as any topics that arise
• Manage HQ and Branch cleaning routes, including conducting site checks and filling in on Branch routes as needed
• Successfully complete Trilogy's Cleaning Technician training program

Required supervisory skills:

• Very strong customer service skills
• Calmly and effectively address conflict
• Personal organizational skills: a strong ability to keep things neat, tidy, and clean
• Punctual and dependable
• Objectively review your direct reports' strengths and weaknesses
• Manage your responsibilities and oversee the responsibilities of others
• Excellent interpersonal and communication skills including written and verbal skills
• Meet deadlines and be accountable for quality and productivity
• Manage multiple tasks with competing priorities
• Available to come in before your scheduled shift, stay after your scheduled shift, and occasionally work a weekend and/or overtime
• Familiar and comfortable using Gmail/Outlook or similar email programs, as well as Google Docs/Microsoft Word and other similar computer programs

Cleaning Supervisor wage & benefits:

• Salary range of $26.00 per hour
• Full-time
• Performance-based annual bonus opportunity
• Health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
• Paid time off, with additional days earned each year you work at Trilogy
• 9 paid holidays

Minimum requirements:

• Basic math skills
• Ability to be flexible with your work schedule
• Must be comfortable working in an active, professional office environment
• Carrying and using a backpack vacuum cleaner
• Pushing a cleaning cart, utility cart, and or dolly cart
• Perform repetitive duties, including climbing stairs and standing for long periods of time
• Frequently and repetitively lift, push and carry up to 50 lbs
• Frequently and repetitively bend, lift and reach
• Stoop, lay, bend, reach, squat, kneel, crouch, and twist
• Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, and adhering to prescribed safety rules and guidelines
• Valid driver's license and clean driving record

You may be a good fit if you:

• Have two years or more of supervisory or similar leadership experience
• Demonstrate excellent written and verbal communication skills
• Are naturally curious and willing to learn new ways of doing things
• Can see yourself interacting with clients, upholding professionalism at all times
• Know how to make calm, rational decisions in a fast-paced environment
• Desire a role that blends hands-on cleaning with supervisory tasks

Interested in advancement?

This role is more than just a job. We strongly believe in providing you with a path to thrive and advance within our company as we grow. An advancement path for a supervisor may be:

Cleaning Supervisor >> Site Manager >> Operations Manager

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Trilogy Corporate Services reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Equal Opportunity Employer:

Trilogy Corporate Services, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.