Customer Account Specialist II

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionThis role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the “Face of Amcor”.This is the first of three levels of Account Specialists within the Customer Service group. The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support to handle issues that may arise out of the daily responsibilities of the role.WHAT YOU GET TO DOGeographic Scope: North AmericaNumber of colleagues directly reporting to this job: NoneCustomer EngagementBuild customer loyalty through positive customer engagementWork in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectationsParticipate in conversations with customer regarding terms, agreements, purchase orders, inventory, and order status; asks for assistance from Sales or fellow Customer Account Specialists.Follow standard processes and comply with service level agreements to support our customer-centric organization. Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practicesBuild initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.Order ProcessingReceive and process customer orders while screening information for accuracy and completenessMonitor customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and provides alternatives to ensure customer expectations are fulfilledShipping, Delivery & Inventory CoordinationInitiates customer releases for all shipments and ensures delivery dates are met as well as coordinates the expediting of rush shipments and monitors their progressManage and process outside warehousing shipments of inventoryHave a basic understanding that Amcor exports products to our customersManage sub-contracting businessEnter and manage non-conformances in a timely manner. Provide and incorporate corrective action plan for Customer Account Specialists owned non-conformancesFollow standard process to manage aged inventoryManage consignment inventory and understand downstream affectManage basic Minimum and Maximum inventory programsPartner with Sales, Marketing, and Product Data to create new material masters. Ensure all relevant documentation provided is accurate & continually maintainedProvide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reportsCustomer Account MaintenanceMaintain and actively utilize active customer electronic account profiles and item list to provide service excellence.MiscellaneousSupport Continuous Improvement initiatives to determine new, improved and streamlined approaches to better serve customer & business needs.Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.WHAT WE VALUEChampion a culture of qualityStrong communication skills utilized in both internal and external relationships with a customer focusSelf-drive and initiative to seek out continuous improvement opportunitiesStrong attention to detail and time management to best prioritize workloadResults Orientation, Strategic Orientation, Collaboration and Influence, Decision Making & Problem SolvingWHAT WE WANT FROM YOUBachelor’s Degree PreferredExperience in a Manufacturing and/or Customer Service environment preferredBasic Microsoft Office skillsRegular attendanceFrequent interaction with othersAbility to sit up to 100% of timeAbility to communicate up to 100% of timeAbility to move from one place to another up to 50% of timeAbility to work on a computer 100% of timeAbility to travel domestically 5% of timeOffice environmentOur ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)SummaryLocation: AF Oshkosh Division Head Office WIType: Full time