Clinical Informaticist

Clinical Informaticist

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Position is responsible for planning, reviewing, and controlling all activities and functions of clinical transformation by using Information Technology to continually assess and improve the way patient care is delivered and providing managerial, technical and motivational leadership. The Clinical Informaticist will drive clinical transformation through careful analysis of current processes and workflows and change management strategies that align with Memorial Hermann's strategic plan, values, and objectives of Memorial Hermann Healthcare System (Memorial Hermann). The Clinical Informaticist will achieve transformation by accounting for patient's view of continuity of care, departmental view of integration, and all clinical disciplines' view of best practice. He or she will leverage available resources, metrics, benchmarks, system standards, policies, and procedures across the system to achieve transformation. The Clinical Informaticist demonstrates informatics knowledge and skills required in a large, complex corporate Information System to ensure the efficient, effective, and consistent delivery of high quality services. The Clinical Informaticist will work closely with system, service line, and facility leadership and resources to assist in the design of the clinical information systems (CIS) system and build consensus around the process, workflow, and content for the CIS. The Clinical Informaticist is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service, Six Sigma, and Robust Process Improvement programs. Typically reports to Manager, Clinical Informatics. This Clinical Informatics role serves as a key liaison between clinical operations and Information Systems, leading the design, implementation, optimization, and adoption of Epic clinical applications to support clinical transformation across Memorial Hermann. The ideal candidate will have experience in clinical informatics, Epic workflows (preferably Epic Orders or related clinical modules), workflow design, process improvement, and full-cycle system implementations while partnering with physicians, nurses, operational leaders, and ISD teams to drive efficient, technology-enabled care delivery. This highly collaborative, project-focused position requires strong problem-solving, change management, and stakeholder engagement skills. Due to the operational and onsite partnership requirements of the role, candidates must reside in the Houston metropolitan area.

Desired Skills

• Clinical Informatics experience in a healthcare environment
• Epic application experience, preferably supporting Orders, Clinical Builder, ClinDoc, Ambulatory, or related clinical modules
• Workflow analysis, design, and optimization expertise
• Experience leading or supporting EHR implementations, upgrades, and optimization initiatives
• Strong project management and change management skills
• Ability to collaborate effectively with clinical, operational, and IT stakeholders
• Process improvement experience utilizing Lean, Six Sigma, or similar methodologies
• Knowledge of clinical decision support, order sets, and evidence-based practice workflows
• Strong analytical, problem-solving, and communication skills
• Ability to proactively identify opportunities for operational and clinical workflow improvements

Minimum Qualifications

Education: Clinical degree in Nursing, Pharmacy, Medicine, or equivalent degree or Bachelors (or higher) in Informatics required

Licenses/Certifications:

• Epic Certification or Accreditation in Clinical Informatics, Clinical Builder, or Clinical Applications modules is preferred.
• Preferred license in clinical discipline; Certification in clinical/health informatics is preferred

Experience / Knowledge / Skills:

• At least three (3) years of experience in direct patient care setting using Clinical Information Systems preferred
• Experience in change management, clinical informatics, project management, quality improvement methods and tools, data analysis methods and tools, decision support methods and tools, and electronic health records is preferred
• Experience in the implementation of large and complex Information Systems in a healthcare environment is preferred
• Knowledge of Information Technology and Microsoft Office tools, including experience in workflow documentation, preferably with Microsoft Visio or equivalent workflow documentation tool
• Working knowledge of eLearning tools such as Adobe Captivate, Adobe Connect, or equivalent is preferred
• Superior written and verbal communication skills
• Ability to effectively work individually and in a team with all levels of the organization
• Effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction
• Ability to understand concepts and translate them into actions

Principal Accountabilities

• Participates in the development of an overall strategy for clinical transformation by using CIS technology. Participates in development for Memorial Hermann.
• Plans, organizes, and assists in CIS implementations, and the infrastructure required to support these applications, to meet current and future technology needs. Supports the business goals and objectives of Memorial Hermann.
• Identifies opportunities for optimization of clinical processes leading to increased efficiencies and reduced unnecessary variation.
• Actively seeks input from physicians, nurses, and other professionals to identify problems, design, and implement solutions, and communicate the findings to the clinical staff, Chief Nursing Office (CNO), Chief Medical Officer (CMO) and Information Systems Divisions (ISD) leadership.
• Works to increase utility, promote adoption, create sustainability of the CIS through multi-disciplinary teams, and create an infrastructure for reporting quality information.
• Maintains an effective communication line between Facility Administration and Departments, System Executives, Service Lines, System Councils and Committees, and Information Systems, promoting the Informatics and Information Systems Division's credibility and value in the organization.
• Supports all requests for projects, service requests, and problem tickets through the established channels within Informatics and Information Systems Division.
• Assists with defining project metrics of success for technology deployments.
• Assists with provision of high quality technology and change management consulting services ensuring data integrity, vocabulary consistency, and optimizing report methods while maintaining the high standards of the Informatics and Information Systems Division.
• Actively participates with implementation team(s) during installation of new computer functions or enhancements to existing functions, which affect diagnostic and clinical areas.
• Assumes shared responsibility for the success of assigned projects.
• Demonstrates and presents system functions and capabilities to visitors and other audiences, presenting the leading edge and comprehensive nature of Memorial Hermann.
• Demonstrates successful use of Informatics and Information Systems Division procedures when working on project teams, including use of planned agendas, project plans, and minutes of regularly scheduled meetings.
• Maintains/develops other administrative and communication skills such as conducting meetings, writing, and speaking clearly and in a businesslike manner.
• Responsible for translating process and workflow decisions into educational materials, leveraging change management and adult learning principles
• Works closely with the Support Services, Facility Informatics Team, ISD Project Managers, and ISD analysts to coordinate the strategic changes determined by the clinical leadership/executive team and IS leadership.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.