Virtual Auto Appraiser

Role Description

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

• Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
• Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
• Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• 3–6 years of auto physical damage claims handling experience preferred.
• Minimum of 2 years of experience writing auto property claims.
• Deep understanding of DRP (Direct Repair Program) workflows.
• History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
• History of successfully managing 6-10 field estimates per day.
• Proven history of personal ownership over $100k+ in monthly individual sales.
• Extensive working experience in CCC One is required.
• Experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa) is preferred.

Requirements

• You're an individual contributor who thrives doing the work.
• You have a focused background in auto material/property damage.
• You're energized by high-volume production and have a proven track record to match.
• You want to actively engage in the negotiation process.
• You're comfortable and confident in technology-heavy workflows and the self-direction that remote work requires.

Benefits

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
• Flexible PTO and 7.5 company-observed holidays.
• Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities.
• Rapid advancement path with quarterly opportunities for promotion based on production and technical mastery.
• Structured bonus program for claims negotiators who exceed daily production requirements.
• 1-on-1 management and goal-setting sessions.