Customer Service Representative

Customer Service RepresentativeHistory Atlas Credit Company is a family-owned and operated financial institution. We have helped millions of customers with their financial needs and have provided over three billion dollars of financial assistance since 1968. Our core values are community and family-driven, which is the backbone of our company. Here at Atlas Credit, we hold a strong sense of value to our employees and customers because they represent our company's foundation and future. These values are very important to our continuous growth as one of the most reputable, transparent, and responsible consumer lending companies. Our mission is to treat every customer and employee with honesty and respect while providing exceptional customer service and an excellent team-building culture.We are looking for a customer service representative (CSR) to give customers an extraordinary customer experience that puts a smile on their faces. CSRs must be genuinely excited to help customers. The person who will succeed most at this job will have to be patient, empathetic, and passionately communicative. Customer service representatives will need to put themselves in the customers’ shoes and advocate for them when necessary. CSRs are confident in troubleshooting and investigating if they do not have enough information to resolve customer requests or needs. The target goals for CSRs at Atlas Credit are to have and maintain high customer service standards, respond or contact customers efficiently, be a team player, and become passionate about your team, new and existing customers, and your job.Responsibilities:Build sustainable relationships and trust with customer accounts through open and interactive communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersProvide accurate, valid, and complete information by using the right methods/tools.Provide exceptional service to all customers.Data entry of loan applications/documents.Maintain office cash with accuracy and proper security.Grow the office by marketing to new and existing customers.Minimize delinquency through appropriate collection activities.Make a large number of outgoing calls.Manage incoming calls.Identify and assess customers’ needs to achieve satisfaction.Maintain valid Driver’s License and Insurance for vehicle.Skills:Proven customer service or financial service experienceTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillAbility to multi-task, prioritize, and manage time effectively.Effective reasoning skillsWillingness to learn new skills.Benefits: Atlas Credit offers a competitive salary with a full-benefit package and advancement opportunities. The benefit package includes, but is not limited to the following:Group health insurance plansOptional dental and vision insurancePaid vacation and sick time401(k) Plan with matchingPaid major holidaysBonusesShift: 8-hour shift Day shiftWeekly day range: Monday to Friday SaturdaysEducation: High school or equivalent (Preferred)Experience: Customer service: 1 year (Preferred)Language: English (Required) Spanish (Preferred)License/Certification: Driver's License (Required)#ZR