Shift Manager

Benefits:

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job General Objectives: Ensure the smooth and efficient operation of the restaurant, resulting in a high level of customer satisfaction, profitability, and adherence to quality standards. This involves overseeing all aspects of the restaurant's operations, including staff management, customer service, financial performance, and compliance with health and safety regulations

Job Duties and Responsibilities:

Oversee all daily operations of the restaurant, including opening and closing procedures

Ensure that all areas of the restaurant, including the kitchen, dining area, and restrooms, are clean, well-maintained, and organized

Greet and interact with customers to ensure they have a positive dining experience in addition to addressing and resolving customer complaints promptly and effectively.

Address and resolve customer concerns promptly and effectively

Create and manage staff schedules to ensure adequate coverage during peak and non-peak times.

Conduct performance evaluations and provide feedback and coaching to staff members.

Manage inventory levels of food, beverages, and supplies to ensure availability without overstocking

Coordinate with suppliers to place orders, receive deliveries, and manage vendor relationships

Ensure that all food and beverages meet quality standards and are served in a timely manner.

Build and maintain relationships with regular customers to foster loyalty

Collect and analyze customer feedback to improve service and offering

Ensure compliance with all local, state, and federal regulations, including labor laws and health codes

Conduct training sessions for new employees and ongoing training for existing staff.

Practical Experience Required: 1-2 years of experience, preferably 2 in a similar field

Required Abilities and Skills: Abilities:

Capacity to lead, motivate, and develop a diverse team of employees

Ability to delegate tasks effectively and provide clear direction and support

Strong focus on providing excellent customer service and enhancing the guest experience

Capacity to oversee daily operations and ensure that all processes run smoothly and efficiently.

Commitment to maintaining high standards of food quality, presentation, and service.

Excellent verbal and written communication skills to interact with staff, customers, and vendors.

Effective time management skills to ensure that all tasks are completed efficiently and on schedule.

Strong interpersonal skills to build positive relationships with employees, customers, and suppliers.

Keen attention to detail to ensure that all aspects of the restaurant operations are executed flawlessly.

Skills:

Leadership and Team Management

Customer Service Excellence

Financial Management

Operational Efficiency

Quality Control and Assurance

Communication Skills

Problem-Solving and Decision-Making

Time Management

Interpersonal Skills

Inventory Management