Enterprise Customer Success Manager
Handshake
About the Role
Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers' business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.
Desired Capabilities
Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
Develop relationships with senior stakeholders of our customers and deeply understand each customer's business goals, objectives and needs
Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
Leverage data to inform decision-making and refine early talent recruiting ROI strategies
Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Extra Credit
Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
Has a high degree of collaborative spirit
Has a high degree of technical aptitude
Provides process improvement solutions to create team efficiencies
Perks
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote & Office: Internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Handshake- ...Customer Success Manager Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate... ...advisors and AI workflow experts. Our customers range from enterprise talent teams to startup founders, staffing firms, and VC...SuggestedWork at office
Juicebox
San Francisco, CA3 days ago - ...two quickly. About the Role This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value... ...expansion Own customer health scoring and success measurement Build customer advocacy programs...Suggested
Mintlify
San Francisco, CA3 days ago $175k - $200k
...Merge Customer Success Manager Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune... ..., the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from...SuggestedContract workMerge LLC
San Francisco, CA3 days ago- ...The Opportunity We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management... .... ~ Proven track record of working with mid-market to enterprise customers. ~ Exceptional communication and interpersonal...SuggestedContract workWork at officeRemote workVisa sponsorshipRelocation packageFlexible hours
IVO Inc
San Francisco, CA11 hours ago - ...We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate...Suggested
Perplexity
San Francisco, CA3 days ago $130k - $170k
...technology company transforming revenue cycle management (RCM) through AI-driven automation.... ...it has a clear and demonstrable ROI to our customers. The Opportunity We are seeking a Enterprise Customer Success Manager to help us foster strong relationships...Immediate startCollectly Inc
San Francisco, CA4 days ago$125k - $225k
...software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success...CodeRabbit
San Francisco, CA4 days ago$153k - $181k
...Senior Enterprise Customer Success Manager Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta'...Full timeWork at officeShift workcartage.co
San Francisco, CA2 days ago$276k - $325k
...combining frontier agentic AI, an enterprise-grade platform, and deep... ...inflection point. With 2400+ customers in 70+ countries, strong product... ...the Head of Customer Success, Enterprise - Americas, you will... ...effective operating cadences, and manage performance with rigor....Part timeFlexible hoursHarvey
San Francisco, CA3 days ago- ...you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable... ...as we empower our hundreds of customers and millions of frontline workers... .... Fountain’s Customer Success team As an Enterprise Customer...Permanent employmentRemote workHome officeFlexible hours
$200k - $220k
...approach to sales & client management, you will identify and cultivate... ...Target and close new large enterprise clients using a consultative... ...Meet or exceed new ACV and customer revenue targets About You... ...a strong track record of success, including consistently meeting...Work at officeRemote workFlexible hoursShift workAera Technology
San Francisco, CA2 days ago$200k - $250k
...optimization space is hiring its first Enterprise Account Executive. This is a founding role... ...both product direction and commercial success. The platform helps businesses transform... ...deal moments. Act as a trusted advisor to customers and deliver actionable product feedback...Full time$200k - $250k
...optimization space is hiring a Founding Enterprise Account Executive to own and scale their... ...influence product direction and commercial success. The company's platform helps B2B... ...deal moments. Act as a trusted advisor to customers and translate live deal learnings into actionable...Full timeLocal areaRelocation- ...This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is...Work at officeRelocation
- ...About the Role As Enterprise Sales Manager, Digital Natives, you will build and lead a team of Account... ...OpenAI's enterprise Digital Native customers: scaled technology companies, AI-... ...Solutions Architecture, FDE, Technical Success, Product, Legal, Security, Finance, and...Full time
OpenAI
San Francisco, CA20 hours ago $140k
...Account Manager, Enterprise Growth Strategy Remote, US About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue...Remote workFlexible hoursExtend
San Francisco, CA2 days ago$200k - $250k
...excitement into repeatable revenue. As one of Revic’s first Enterprise Account Executives, you will help define how our product is... ...Revic’s early sales playbooks and collaborate with GTM to turn customer learnings into scalable GTM assets Pressure‑test ICP, pricing...Revic
San Francisco, CA4 days ago$50k - $200k
...the business. We already serve customers across Fortune 500 companies... ...As our next high-performing Enterprise Account Executive, you will help... ...detail-oriented approach to managing pipeline, qualifying... ...experience with a record of success in enterprise or complex B2B...Contract workCoverbase
San Francisco, CA4 days ago$250k - $300k
...experiences. Our technology powers the customer journeys behind enterprises like GNC, Backcountry, and Glossier... ...who own the technical and product success layer — you own the business... ...the playbook for enterprise account management at FERMÀT as we scale — this function...Full timeFermàt
San Francisco, CA20 hours ago$301k
...Major Enterprise Account Manager In this key role, you will manage and drive direct sales into Major Enterprise Accounts. Create and implement... ...~ Proven ability to sell solutions to Major Enterprise customers. ~ A proven track record of quota achievement and demonstrated...Contract workWork at officeWorldwideHome officeEdelman
San Francisco, CA3 days ago- ...leading AI teams who demand enterprise performance at scale. We provide... ...way a human would, combining custom in-house and leading frontier... ...part of the early Customer Success team, you'll help to build our... ...from the ground up while managing a portfolio of high-value customers...Work at officeLocal area
Reducto
San Francisco, CA20 hours ago $350 per month
...understand the problem build and share agents, manage their access to data, choose your AI... ...Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash,... ...of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships...Temporary workRemote workGumloop
San Francisco, CA3 days ago$130k - $200k
...Customer Success Manager At Relevance AI, we're building the home of the AI workforce. Our mission is simple: empower every team to delegate... ..., you will be the primary advocate for a portfolio of enterprise and strategic partners post-deployment. Your mission is to...Work at officeFlexible hoursRelevance AI
San Francisco, CA20 hours ago- ...The Opportunity We're growing our US Customer Success team and looking for our next CSM to... ...You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding... ...workflows, best practices, and change management around AI-powered note-taking. Take...Work at officeVisa sponsorship
Granola Company
San Francisco, CA4 days ago - ...Customer Success Manager It's time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution... ...Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired...RelocationShift work
Ansa
San Francisco, CA4 days ago $130k - $178k
...mission. If you are too, let's talk. About the role: The Customer Success Manager role will play a critical part in the exciting growth and... ...consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise...Local areaWorldwideFlexible hoursShift workOkta, Inc.
San Francisco, CA3 days ago$86.5k - $138.5k
...Customer Success Manager San Francisco, CA Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations... ...critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of...Live inWork at officeShift work3 days per weekBox
San Francisco, CA3 days ago- ...Customer Success Manager SecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security... ...with a sales mindset Tech-savvy and interested in AI, enterprise software, and information security Prerequisite Education...
SecurityPal
San Francisco, CA20 hours ago - ...Customer Success Manager San Francisco, CA About Interface.ai interface.ai is redefining how financial institutions serve their... ...level and VP-level stakeholders at financial institutions or enterprise customers. ~ Strong commercial instincts: direct...Work at office
Interface
San Francisco, CA4 days ago - ...Customer Success Manager Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight. Vooma's mission...Shift work
Vooma
San Francisco, CA20 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Enterprise Customer Success Manager. Be the first to apply!
- customer success executive San Francisco, CA
- educational customer success manager San Francisco, CA
- sr. customer success manager San Francisco, CA
- senior customer success manager San Francisco, CA
- customer success manager remote San Francisco, CA
- strategic customer success manager San Francisco, CA
- customer success manager San Francisco, CA
- client success manager San Francisco, CA
- enterprise customer success manager San Francisco, CA
- success manager San Francisco, CA