NEN Specialist

Overview

NEN SPECIALIST (CORPIT)

Bowhead has a job opening for a NEN Specialist in Dahlgren, VA. The NEN Specialist will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. Assist users with data migrations whenever the user's system is Tech Refreshed. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Provide public folder management support (e.g., permission and administrator roles). Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Maintain and develop IT related procedures required to support the organization. Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). Provide input for the preparation of a monthly progress and status report. Qualifications High School diploma or equivalent with two to five (2-5) years of professional experience in a related field Knowledge of NMCI policies, procedures, terminology, operations, and Enterprise Processes is preferred Must possess the ability to multi-task and teach or assist others with NMCI related issues Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint Ability to communicate effectively with all levels of employees and outside contacts Strong interpersonal skills and good judgment with the ability to work alone or as part of a team Physical Demands: Must be able to lift up to 10-15 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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