Alumni Mobility Mentor/ Career Coach

JobTrain Alumni & Mobility Mentor

JobTrain is an organization on the move. We are delivering best-in-class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious expanded mission to help our community advance beyond initial job placement by providing career advancement programming that supports long-term economic mobility. Born out of the civil rights movement in 1965, JobTrain serves individuals across the Bay Area through multiple career and training centers. We create an environment where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming space for all participants. Our programs are designed to provide clients with the skills, support, and long-term guidance needed to achieve sustainable career growth and economic independence. We are growing, and we need your help.

About the Department and Role

JobTrain seeks an experienced workforce development professional, coach, and relationship-builder to support and expand JobTrain's Alumni & Mobility Mentor Program focused on long-term economic mobility, career advancement, and alumni engagement. This role will work closely with graduates of JobTrain programs to provide career coaching, mentorship, workforce navigation, education pathway planning, and ongoing support designed to help participants achieve long-term career success and economic self-sufficiency. The Alumni Mobility Mentor will play a key role in expanding JobTrain's alumni network, increasing participant engagement, growing Mobility Mentor enrollment, and strengthening long-term relationships with graduates across multiple workforce programs. This role combines participant-centered coaching, alumni engagement, program development, outreach, workshop facilitation, community-building, data tracking, and partnership coordination. The position reports to the Manager of Career Development and works collaboratively with Career Development, Employer Engagement, Impact, Training, and Workforce Development teams. This is a full-time hybrid position based at JobTrain's Menlo Park headquarters, working 2 days onsite and 3 days remotely. Additional onsite days may be required during onboarding and training periods.

About the Mobility Mentor Program

JobTrain's Mobility Mentor Program is rooted in the belief that workforce development extends beyond initial job placement and should support long-term career advancement and economic mobility. Mobility Mentoring is defined as the professional practice of partnering with participants so that, over time, they may acquire the resources, skills, and sustained behavior changes necessary to attain and preserve economic independence. The program utilizes the EMPath Mobility Mentoring framework, which combines coaching, goal setting, participant-driven planning, and recognition strategies to support long-term advancement outcomes. The model includes four core components:

• Coaching for Economic Mobility
• Economic Mobility Bridge®
• Goal Setting
• Recognition

Essential Responsibilities

Alumni Engagement & Network Expansion

• Support the growth and long-term development of JobTrain's alumni network through proactive outreach, engagement activities, relationship-building, and community development strategies.
• Maintain ongoing relationships with alumni across multiple cohorts and industries.
• Increase alumni participation in workshops, networking opportunities, employer events, mentorship activities, and continuing education pathways.
• Conduct outreach through calls, emails, texts, Zoom meetings, social media, and in-person engagement activities.
• Support alumni community-building initiatives that strengthen long-term engagement with JobTrain.
• Assist with alumni newsletters, success stories, communication campaigns, and outreach strategies.

Mobility Mentor Recruitment & Enrollment

• Support recruitment, onboarding, and enrollment of participants into the Mobility Mentor Program.
• Educate alumni and participants on the value and benefits of Mobility Mentoring and economic mobility coaching.
• Conduct informational meetings and outreach activities to increase program participation.
• Assist participants with enrollment documentation, goal-setting activities, and engagement plans.
• Develop strategies to increase participant retention and ongoing engagement within the Mobility Mentor Program.

Coaching & Career Advancement

• Provide 1:1 coaching and mentorship focused on career advancement, employment retention, continuing education, and economic mobility.
• Support participants with career planning, goal setting, resume development, interview preparation, job search strategies, and professional communication.
• Help participants navigate barriers impacting career growth, retention, education, and stability.
• Utilize the Economic Mobility Bridge® framework to support participant assessment, planning, and advancement conversations.
• Connect participants to supportive services, educational opportunities, certifications, and workforce resources.
• Maintain regular follow-up and accountability with assigned participants.

Workshops & Community Engagement

• Facilitate virtual and in-person workshops focused on career advancement, economic mobility, professional development, financial wellness, and workforce readiness.
• Coordinate alumni networking events, meet-and-greets, engagement activities, and community-building opportunities.
• Support participant recognition and milestone celebrations.

Partnerships & Collaboration

• Build and maintain relationships with employer partners, educational institutions, workforce agencies, and community organizations that support participant advancement opportunities.
• Collaborate with internal teams to strengthen alumni engagement and advancement outcomes.
• Assist with identifying educational pathways, certification programs, and advancement opportunities for participants.

Outcomes, Reporting & Documentation

• Track alumni engagement, Mobility Mentor enrollment, participant progress, workshop participation, and advancement outcomes.
• Ensure all participant interactions, case notes, outreach efforts, and follow-up activities are documented in Salesforce within required timelines.
• Assist with program reporting, outcome measurement, and continuous improvement initiatives.
• Utilize participant feedback and engagement data to improve program effectiveness and participant experience.

Qualifications

Minimum Qualifications

• Bachelor's degree in Workforce Development, Human Services, Social Work, Counseling, Education, Public Health, or related field preferred; equivalent experience considered
• 3+ years of experience in workforce development, career coaching, mentoring, advising, alumni engagement, case management, or related fields
• Experience working with individuals facing employment, educational, or systemic barriers
• Strong coaching, relationship-building, and participant engagement skills
• Excellent written, verbal, organizational, and interpersonal communication skills
• Experience facilitating workshops or group engagement activities
• Experience with Salesforce or similar database systems
• Ability to manage multiple priorities and participant caseloads
• Strong collaboration and teamwork skills

Preferred Qualifications

• Experience utilizing coaching or mentoring frameworks such as EMPath Mobility Mentoring, trauma-informed coaching, motivational interviewing, or strength-based coaching approaches
• Knowledge of healthcare career pathways and workforce systems
• Experience with alumni engagement and community-building initiatives
• Bilingual or multilingual skills preferred

Core Competencies

• Coaching & Mentorship
• Relationship Building
• Alumni Engagement
• Goal Setting & Accountability
• Economic Mobility & Career Pathway Planning
• Workshop Facilitation
• Community Outreach
• Case Management & Documentation
• Data Tracking & Outcomes Management
• Professional Communication
• Collaboration & Teamwork
• Cultural Humility & Inclusion

Performance Expectations

• Expand and maintain an active alumni engagement pipeline
• Increase Mobility Mentor participant enrollment and participation
• Support measurable growth in alumni workshop and event attendance
• Maintain timely and accurate Salesforce documentation
• Conduct consistent participant follow-up and engagement outreach
• Support participant advancement, education, and employment retention outcomes
• Contribute to the growth and continuous improvement of the Alumni & Mobility Mentor Program
• Demonstrate professionalism, accountability, and participant-centered coaching practices throughout all interactions