Inside Sales Representative

Job Title: Sales Support Coordinator (Hybrid) Job Description This hybrid Sales Support Coordinator role combines account management, inside sales support, and customer service to drive profitable growth and strengthen customer relationships. You will maintain accurate customer and program data, support sales goals through proactive outreach, and serve as a key liaison between field teams, internal departments, and customers. The position operates in a fast-paced environment that requires strong organizational skills, attention to detail, and the ability to think quickly and solve problems creatively. Responsibilities Maintain accurate and up-to-date account contact information, venue details, and program records in the customer management system, ensuring high levels of data integrity and consistency. Respond promptly and professionally to customer inquiries related to SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring issues are resolved successfully. Handle account requests such as account setup and maintenance, equipment service coordination, accounting disputes, product tracking, and delivery claims, using efficient processes to drive timely results. Collect information from internal and external customers to identify root causes of issues and implement creative solutions that protect customer relationships and support timely, accurate delivery of products and services. Participate in business planning with field leadership and customer account managers to set business goals, identify customer support needs, and uncover opportunities to achieve sales targets. Conduct proactive sales and support outreach calls by account tier to drive customer engagement, retention, and incremental sales. Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, focusing on profitable and sustainable outcomes. Establish, develop, and maintain strong business relationships with current customers in the assigned territory or market segment to generate new product sales and expand existing business. Measure and report weekly sales activities and regional performance, ensuring key performance indicators (KPIs) and sales goals are tracked and met. Prepare and submit regular activity and results reports, including monthly and annual portfolio performance analysis, to support tracking, benchmarking, and goal attainment. Manage designated beverage business leads by qualifying opportunities, converting them into new business activations, or disqualifying leads that do not meet criteria. Support monthly and annual sales quotas by managing qualified CRM opportunities through to closure and ensuring accurate documentation in the system. Actively participate in division sales team calls to share updates, collaborate on strategies, and align on goals. Make in-person annual regional visits and periodic business travel as needed to strengthen customer relationships and support sales initiatives. Serve as a liaison between field teams, office staff, and support departments to communicate policy changes, inventory updates, and unscheduled system or support interruptions, ensuring clear and timely communication across all stakeholders. Essential Skills At least 2+ years of experience in a role with account management or customer service responsibilities. Proven experience providing sales support or inside sales support in a fast-paced environment. Strong customer service skills, with the ability to handle inquiries, resolve issues, and maintain positive relationships. High level of attention to detail, especially when maintaining account information, venue details, and program records. Strong organizational skills, with the ability to manage multiple tasks, accounts, and priorities simultaneously. Ability to think on your feet and respond quickly and effectively to changing situations and customer needs. Proficiency with Microsoft Office, including Outlook and Excel, for communication, data entry, reporting, and analysis. Comfort working with KPIs and sales metrics, and experience tracking and reporting on sales and activity performance. Data entry accuracy and speed, with a focus on maintaining clean and reliable information in CRM or customer management systems. Effective verbal and written communication skills for interacting with customers, field leadership, and internal teams. Additional Skills & Qualifications Knowledge or experience in the coffee, beverage, or foodservice industry is preferred. Familiarity with SKU rationalizations and pricing changes in a sales or operations context. Experience managing or supporting inside sales activities, including outreach calls and lead qualification. Ability to analyze portfolio performance and contribute to business planning discussions. Experience working with CRM systems to manage opportunities, track activities, and support sales pipelines. Strong problem-solving skills, with the ability to identify issues and develop creative solutions that support customer satisfaction and business goals. Comfort collaborating with cross-functional teams, including field sales, operations, and support departments. Work Environment This is a hybrid role with on-site work required Tuesday through Thursday from 7:30 a.m. to 3:30 p.m. The position is based in a downtown office environment, where public transportation is a convenient option and bus travel is often preferred due to the high cost of parking. You will work with modern office technology, including customer management and CRM systems, Microsoft Office tools, and standard office equipment. The team culture is described as fun and collaborative, and the organization is part of a large, established food company, offering a dynamic environment with opportunities to support a well‑known portfolio of products. Job Type & Location This is a Contract position based out of Seattle, WA. Pay and Benefits The pay range for this position is $29.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Seattle, WA. Application Deadline This position is anticipated to close on May 26, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Accommodation Request If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Aston Carter