Services Account Representative (multiple openings)

Services Account Representative (Multiple Openings)

Position is located at Tetra Pak headquarters in Denton, TX. 10% domestic travel required. Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do:

As a Services Account Representative, you will:

Collaborate directly with Services Account Managers and serve as customer contact for operational Services business matters.

Facilitate Services sales growth ambition through captured sales opportunity analysis, proactive planning, management of service contracts, service coordination, and customer support.

Offer quality service with innovative solutions, looking to drive excellence in customer service and customer experience.

Serve as customer contact for operational Services business matters for one or more Strategic and Operational Accounts covering a geographical area.

Independently lead a defined transactional account in agreement with Services Account Management.

Act as an expert to support technical and business efforts in specific food categories, including by proactively monitoring and following up on the pipeline of Services (inside and outside Service Agreements) and driving growth for Services sales together with Services Key Account Managers and Services Account Managers in that business area.

Leverage insights from customers and data to upsell and cross-sell by creating opportunities.

Participate in customer relationships from an operational perspective and transactional sales perspective through structured communication.

Participate in follow-up on customer experience results together with other Services functions.

Facilitate communication and planning with customers for service and maintenance events.

Follow up on timely execution for Service Agreements execution and profitability.

Lead customer inquiries in order to adequately respond.

Support the Account Management team with inputs to prepare and execute account plans, process quotations, and service invoices.

Drive continuous improvement and/or productivity initiatives.

We believe you have Bachelor's degree in Business Administration, International Business, Accounting, Data Analysis, Business Analytics, Economics, or a related field, and 2 years of customer service experience. Must also have:

• Experience managing interactions with an assigned customer base;
• 1 year of experience with SAP/R3 including BO (Business Objects) functionalities;
• 1 year of experience with Microsoft Excel using formulas (VLOOKUP), data management functions (sorting and filtering data, using data validation, and working with tables), and conditional formatting (applying conditional formatting to highlight data based on specific criteria);
• 1 year of experience with Microsoft Power BI reports using filters and slicers to view specific data within a report, exporting data to excel or CSV, utilizing drill-down and drill-through features to explore data, and creating and saving custom views of reports (bookmarks); and
• 2 years of experience managing deliverables for a contract portfolio.

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page.