Human Resources Business Partner, East Region

Job Description

Job Description

Description:

About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.

We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.

Job Summary

The Regional Human Resources Business Partner (HRBP) serves as the primary, trusted HR partner for the Company’s external staffing workforce within an assigned geographic region. This role is responsible for building strong, consistent relationships with regional service teams and Service leaders, ensuring timely HR support, sound judgment, and effective people management at client sites.

Regional HRBPs are expected to be highly available, visible, and responsive to the field. They operate as embedded partners to regional leadership, owning employee relations, manager coaching, and people-risk outcomes for staffing team members. The Regional HRBP collaborates as needed with the Corporate HR department to ensure that internal team issues are appropriately reported and managed.

Core Purpose of the Role

• Provide consistent, accessible HR partnership to regional service teams
• Build credibility and trust through responsiveness and follow-through
• Enable managers to make better people decisions in real time
• Reduce risk by addressing issues early, not only when they escalate

This position will be expected to travel to other states within the region at least quarterly for one week at a time.

Essential Functions

Regional Partnership & Operational Advisor - 25% of time

• Serve as the day-to-day HR point of contact for regional service teams and leaders
• Maintain consistent availability to respond to field questions, concerns, and emerging issues
• Build strong working relationships with regional leaders and customers through regular, proactive engagement
• Establish trust by providing clear, timely, and practical HR guidance in fast-paced environments
• Act as a stabilizing presence during high-risk or high-impact people situations

Employee Relations & Risk Management - 25% of time

• Own end-to-end employee relations matters for staffing team members, including investigations, corrective action, and issue resolution
• Respond promptly to concerns raised by managers or employees, balancing urgency with sound judgment
• Ensure consistent application of Company policies and expectations across client sites
• Partner with leaders to address issues early, before they escalate to formal action

Manager Coaching & Field Enablement - 15% of time

• Coach managers on performance management, discipline, attendance, conduct, and professionalism
• Translate HR policy into clear, actionable guidance for service teams
• Support managers in navigating complex or sensitive employee situations
• Reinforce accountability while maintaining a people-centered approach
• Reinforce Company values and expectations in high-pressure field environments

Data, Trends & Continuous Improvement - 15% of time

• Identify recurring issues, patterns, and risk drivers within the region
• Use field insight to inform preventative strategies and manager development
• Share regional trends with HR leadership to support enterprise decision-making

Collaboration with Corporate HR - 10% of time

• Partner with Corporate HR on interpretation of policies, benefits, LOA, and other centralized programs as they apply to staffing team members
• Defer ownership of internal corporate employee relations, investigations, and HR processes to Corporate HR
• Ensure consistent messaging and escalation alignment across HR functions

Workers’ Compensation Partnership - 10% of time

• Retain accountability for the regional employee experience and operational decisions related to workers’ compensation cases
• Partner with the Workers’ Compensation HRBP on return-to-work planning, manager and team member communication, and operational feasibility of restrictions
• Own manager alignment, execution, and follow-through related to WC-impacted team members

General Responsibilities

• Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment

Requirements:

Requirements

• High School diploma or equivalent required; Bachelor’s degree in a related field preferred
• 7+ years of progressive HR experience, preferably in staffing, hospitality, or multi-site environments
• HR certification (SHRM-CP/SCP, PHR/SPHR) required, or a minimum of 10+ years of progressive, relevant HR experience in lieu of certification
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
• Full-time, onsite work at Xclusive branch offices, as well as customer sites. Ability to travel within assigned region up to 25% of the time

Demonstrable Professional Skills

• Strong employee relations and investigation experience
• Ability to build trust with frontline, regional, and executive leaders
• Proven responsiveness and comfort operating in high-volume, high-urgency environments
• Ability to exercise independent judgement and solve practical problems while dealing with a variety of variables and stakeholders
• Ability to manage multiple tasks, prioritize effectively, and remain adaptable
• Attention to detail to ensure accuracy in team member records and compliance with regulations
• Knowledge of local, state, and federal employment regulations
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Physical Demands

While performing the duties of this job must have the:

• Ability to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, talk, and hear for extended periods of time (with or without reasonable accommodation)
• Occasionally lift, carry, push, or pull objects up to 20 pounds (with or without reasonable accommodation)
• Work in a sitting position for long periods of time (with or without reasonable accommodation)
• Fine and gross motor skills to operate tools, equipment, or technology as needed
• Ability to work in environments with varying temperatures, noise levels, or lighting
• Hand-eye coordination for handling small or detailed items
• Ability to work in indoor and/or outdoor settings as required by job duties
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position

Benefits

• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, and Pet insurance (effective the first day of the month following start date)
• Paid Sick Time
• Paid Holidays
• Paid Personal Time Off

Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.