Part-time Lab Lead in Information Technology System (ITS)

Part-time Lab Lead in Information Technology System (ITS)

Location: Bellevue College

Full/Part Time: Regular/Temporary

Position Summary

The Computer Lab Lead should have effective communication skills to deal with customer support issues as well as student supervision. The Computer Lab Lead is responsible for some installation, configuration and maintenance of software, printers, scanners, and peripherals. Duties include ensuring the security of computers, care of the lab equipment, upkeep of supplies, and providing a smooth operation. The incumbent will be responsible for supervision, instruction, training and orientation of student staff, including demonstrating the proper use of a computer and software. Provide technical assistance, ensure proper maintenance and security of all aspects of the computer labs within the Information Technology Services rules and guidelines. Assist faculty with lab reservation or with special software requests; act as a back up to the Lab Manager with duties such as maintaining procedural or training documentation. Responsible for the cleanliness and safety of all computing labs, conduct daily walkthrough of labs and ensure that every component of the lab is working properly.

Pay, Benefits & Work Schedule

Pay rate: $16.66/hour - $22/hour

The successful candidate is expected to work up to 16 hours per week, hours flexible with student schedules. This position typically assigned as needed on a quarterly basis, with no expectation of continued employment beyond the current appointment.

This position is expected to NOT be eligible for benefits because eligibility is limited only to employees working at least an average of 80 hours in eligible employment for more than 6 consecutive months and at least 8 hours a month.

About The College

Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.

About the Department

The Information Technology Services (ITS) division is comprised of six departmental teams: The Office of the Vice President, Digital Media Services, Infrastructure, Integration, Technical Support Services, and Office of IT Business Operation. ITS supports all campus computing - both academic and administrative. The division manages networking and server components, performance and quality of all college websites, the web portal, software and application development, as well as data and administrative system support. ITS provides in-person workshops and training to faculty and staff, and offers an array of video production services including live streaming campus events as well as producing original programming to support college activities. ITS broadcasts 24/7 programming for the College and outlying community on the College Channel television station.

Essential Functions

• Respond to customer questions using effective communication skills.
• Responsible for some installation, configuration and maintenance of software, printers, scanners, and peripherals.
• Ensure the security of computers, care of the lab equipment, upkeep of supplies, and provide smooth operation.
• Responsible for supervision, instruction, training and orientation of student staff, including demonstrating the proper use of a computer and software.
• Provide technical assistance, ensure proper maintenance and security of all aspects of the computer labs within the Information Technology Services rules and guidelines.
• Assist faculty with lab reservation or with special software requests.
• Act as a back up to the Lab Manager with duties such as maintaining procedural or training documentation.
• Responsible for the cleanliness and safety of all computing labs, conduct daily walkthrough of labs and ensure that every component of the lab is working properly.

Minimum Qualifications

• Associate's degree and two years relevant experience; or high school degree and combination of relevant experience
• Knowledge and experience with Windows computers and operating systems and an array of technical proficiencies
• Organization skills, works well with minimal supervision, and has the ability to facilitate problem resolution
• Strong customer service skills
• Excellent interpersonal communication skills (verbal, written and listening) since they will have daily interaction with students, faculty and staff

Preferred Qualifications

• A+ Certification
• Knowledge and experience with Mac and Windows computers and operating systems
• Demonstrated ability to work well with largely non-technical clientele and ability to communicate effectively with students, faculty, and staff with differing levels of computer knowledge
• Experience managing computer labs and the software typically used to manage them
• Basic understanding of Windows compatible hardware
• Experience in diagnosing problems with computer software with the ability to apply solutions to the problems
• Working knowledge of standard applications (ex. word processing, spreadsheets, email, internet browsers, etc.)
• Positive attitude and willingness to embrace change
• Team player, engaged with the management and team members
• Ability to adhere to the polices, protocols and guidelines set by the department
• Excellent documentation skills
• Ability to multi-task

Conditions of Employment

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under RCW 28B.112.080.

Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties.

How To Apply

Applications will be reviewed and qualified applicants will be invited to interview until the position is filled.

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional documents will not be reviewed.) Please review the guidelines before applying.

Required application materials:

• Attach a Cover Letter (min 1 pg., max 2 pgs.)
• Attach a Resume
• Complete Job Questionnaires if applicable

Contact:

If you have questions with regards to the application or the hiring process, please contact Office of Human Resources by emailing to View email address on click.appcast.io

EEO Statement

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at . The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, View phone number on click.appcast.io, Office C227, and EEOC/504 Compliance Officer, View phone number on click.appcast.io, Office B126.

Applicants with disabilities who require assistance with the recruitment process may contact View email address on click.appcast.io or View phone number on click.appcast.io.