Customer Service Rep

Full job description Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a full-time position with opportunities for growth and advancement. Responsibilities Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information Upsell products and services to maximize sales opportunities Communicate effectively with customers through various channels, including phone, email, and chat Maintain accurate and detailed records of customer interactions and transactions Assist with data entry tasks to update customer information in the system Conduct outbound calls to follow up on customer inquiries or provide additional information Demonstrate excellent phone etiquette and professional communication skills at all times Collaborate with team members to ensure timely resolution of customer issues Qualifications Previous experience in customer service or related field is preferred Strong interpersonal skills and ability to build rapport with customers Proficiency in English and is a plus Excellent verbal and written communication skills Ability to multitask and prioritize tasks effectively Proficient in data entry and computer skills Positive attitude, patience, and problem‑solving abilities Benefits 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Job Details Job Type: Full-time Pay: $18.00 - $23.00 per hour Expected hours: 40 per week Experience level: 3 years Shift: 8 hour shift Weekly day range: Monday to Friday Work setting: In-person (Office) Ability to relocate: Grapevine, TX 76051 (Required) Work Location: In person Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role. #J-18808-Ljbffr