Services Specialist

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Networking & Services Manager, the Services Specialist is a key member of the Kendall Services team. The primary responsibility of the Services Specialist is business development for the manufacturing services portfolio that Kendall offers. The person in this role will work closely with the sales team to identify targets, prospect customers, develop a sales funnel, and close opportunities that ensure revenue growth of the Service Solutions delivered by Kendall and partnering manufacturers. The Services Specialist should also cross-functionally collaborate with their fellow technology peers in the Automation Group to develop or expand services around respective technology segments.

Exciting work you will do:

The essential duties and responsibilities of a Services Specialist will consist of, but are not limited to, the following:

• Develop and execute the business plan for manufacturing services
• Manage the sales funnel, ensuring that all opportunities are properly qualified and prioritized
• Discover and develop new business opportunities
• Work with Account Managers to collectively close opportunities
• Train inside and outside sales on the services portfolio
• Other duties and projects as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Planning and organizing

What you'll need:

• Work Experience: 3 years' experience in a sales or sales-associated role
• Education: Bachelor's degree or 3-5 years equivalent work experience
• Analytics/Computer Skills: Microsoft Office Suite; business acumen including problem solving, critical thinking, analytical skills, and profitability understanding
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced and continuously evolving environment
• Cross-functional skills: Able to build and nurture relationships with existing or new clients; highly motivated and able to work independently as well as part of a team; comfortable in a fast-paced, dynamic environment
• Communication Skills: Excellent written and verbal communication and interpersonal skills
• Physical, Mental and Visual Skills: Ability to see, talk, and hear; must be able to stand, walk on uneven surfaces, climb stairs, operate a vehicle, and work in high or low temperature settings often present on a manufacturing floor
• Physical Environment: Normal office environment; fabrication environment; exposure to moving equipment in manufacturing facilities
• Travel Requirements: Occasional

Qualifications we prefer but don't require:

• Work Experience: 5 years' experience specifically selling services or solutions; business development experience in manufacturing or automation technology
• Analytics/Computer Skills: CRM experience; proposal drafting experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.