Maintenance Manager - 348 luxury-unit community

Service Manager (Maintenance Manager)

IMT Residential is hiring a Service Manager (Maintenance Manager) for IMT at Laguna Niguel, a 348 luxury-unit community in Laguna Niguel. The schedule for this position is Monday-Friday from 8:00am-5:00pm with an on-call rotation every six weeks.

IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states.

IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are.

The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package.

• Pay - $36.00 - 42.00/hr depending upon skills and experience related to the role
• Bonuses for all associates at the properties - Monthly bonuses based on the team's performance for everyone
• Health - Medical, dental, vision, wellbeing programs, gym membership contributions
• Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
• Career - Comprehensive training programs, mentorships
• Maintenance training - Service Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
• Maintenance associate benefits - IMT tool kit, full uniforms including $100/year shoe stipend
• Time off - PTO, vacation, holidays
• Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!

IMT is always looking to match great talent with our varied career opportunities. Apply today to experience the IMTeam difference!

The Service Manager (Maintenance Manager) is the maintenance leader for the community. You will manage the processes of turning vacant apartments, resident work orders and common area maintenance ensuring services are within budget, on schedule and meeting IMT quality standards.

• Lead and motivate maintenance associates and vendors contracted
• Diagnose and solve maintenance issues ranging from electrical, plumbing, appliances, HVAC, pool, etc. with a goal of successfully completing each service request within 24 hours
• Ensure the control and accountability of all tool sets provided for IMT Service Technicians
• Efficiently manage apartment make ready process to achieve the target average turn time of 7 days
• Personally inspect each market-ready apartment to ensure that IMT standards have been met
• Inspect property and grounds to ensure excellent curb appeal
• Provide a high level of service to our residents
• Control expenditures to maintain the property while meeting budget guidelines
• Report directly to the Community Manager

Please apply if you have:

• Multi-family maintenance experience in a leadership role
• Hands-on maintenance skills including plumbing, electrical, general carpentry, HVAC, appliance trouble shooting, pool maintenance, etc.
• EPA Type II or Universal certification is a plus; CPO is a plus
• Willingness to learn and use technologies such as Outlook, Ops Technology and SuiteSpot
• A positive attitude, and the desire to learn and develop your skills
• Customer service and verbal communication skills
• Availability for emergencies after hours by rotating the on-call responsibility with your Technicians and supporting them while they are on-call
• Active and valid driver license is required

Consistent with our company values, IMT Residential is an Equal Opportunity Employer with a strong commitment to cultivating a diverse and inclusive environment.

We provide equal opportunities to all IMT associates and applicants for all terms and conditions of employment including recruiting, hiring, placement, compensation, training, transfer, promotion, leave of absence, termination, layoff, and recall. IMT prohibits discrimination and harassment of any type. We encourage applicants of all cultures, ethnicities, races, colors, national origins, religions, ages, gender identities or expressions, sexual orientations, disability statuses, genetics, and veteran statuses to consider a career with us. Additionally, we believe in the California Fair Chance Ordinance. IMT will consider all qualified applicants for employment, regardless of their criminal histories, for all of our locations.

We understand that a team with a variety of work and life experiences leads to greater success. Our recruiting team looks for a desire to learn and perform the job combined with an alignment to our IMTeam values of Integrity, Motivation, Teamwork, Excellence, Accountable and Memorable.