Business Process Analyst

Business Process AnalystKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.ResponsibilitiesThe Business Process Analyst (BPA) plays a key role in enabling operational excellence within the Americas Customer Contact Center (CCC).The position partners closely with Business Centers, ASO field teams, and cross-functional stakeholders to design, improve, and sustain scalable business processes and solutions.This role translates business needs into structured solutions, drives process improvements, and supports end-to-end project execution. The BPA contributes to initiatives across process design, automation, and continuous improvement, applying structured problem-solving methodologies (e.g., DMAIC, Lean) to deliver measurable business outcomes. This position supports adoption of new technologies, including automation and AI-driven solutions.The BPA also supports cross-functional programs and initiatives—from scoping through implementation—ensuring alignment, stakeholder engagement, and effective communication.Success in this role requires strong analytical thinking, collaboration across global teams, and the ability to balance operational support with strategic improvement efforts.Key ResponsibilitiesAnalyze and resolve operational, customer, and system-related issuesProvide consulting-level support for business processes and toolsDesign, document, and optimize business processes and supporting toolsTranslate business strategies and requirements into actionable plans and deliverablesSupport and coordinate cross-functional projects, including planning, analysis, and issue resolutionDrive continuous improvement initiatives using structured methodologies (Lean, Six Sigma, DMAIC)Develop and maintain Work Instructions and supporting documentationEnable user self-sufficiency through training, communication, and stakeholder engagementPartner with stakeholders across regions and functions to ensure solutions meet business needsCommunicate project status, risks, and impacts to stakeholders and leadershipCollaborate with global teams to align processes, tools, and best practicesSupport adoption of new technologies, including automation and AI-driven solutionsQualificationsAdvanced knowledge of business processes, enterprise applications (Salesforce, Oracle, etc.) and systems within the Americas CCCExperience with process management, project management, and continuous improvement methodologies is highly desiredStrong analytical skills with the ability to translate business and technical requirements into actionable plansStrong collaboration and communication skillsDemonstrates Proactive Leadership and a team-oriented approach with a positive solutions-focused mindsetProficiency with Microsoft Office (Excel, PowerPoint, Copilot etc.)Experience with Lean, Six Sigma (Green Belt or equivalent), or continuous improvement methodologiesAbility to manage multiple priorities and deliver results in a fast-paced environment3-5 years of relevant work experience.Pay Range: USD $68,130.00 - USD $113,540.00 YearCareers Privacy Statement***Keysight is an Equal Opportunity Employer.***