Customer Service Representative - Portland

Summary Description Receives questions from customers and follows established procedures to provide answers or refer calls to appropriate staff. Typical questions focus on order status, product information, account status, pricing, product or service. Reports to Sales Center Office Supervisor. Essential Duties Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants Troubleshoot customer service problems Process orders in a fast‑paced environment Provide knowledgeable answers to questions about product, pricing and availability Help customers navigate our website and place orders online Work with internal departments to meet customer’s needs Work with customers to resolve product returns, shipping inquiries and order status questions Other related job duties as assigned Essential Job Skills And Experience High School Diploma or GED equivalent, college coursework preferred but not required One year of professional customer service experience preferred but not required Experience in a manufacturing or garage door industry preferred Knowledge Thorough knowledge of products and quality standards, customer service principles and practices, product catalog, and troubleshooting techniques. Skill Strong oral and written communication, interpersonal skills, Microsoft Office proficiency, computer and keyboarding, positive upbeat demeanor, professional engagement, high‑volume phone handling. Ability Efficiently network and coordinate work with customers and suppliers; manage time to meet targets and deadlines; multitask; maintain focus and positivity while resolving challenging problems. Benefits 401(k) 401(k) matching Dental Insurance Health Insurance Health Savings Account Life Insurance Paid time off Vision Insurance Schedule 8-hour shift Day shift Monday to Friday Job Details Job type: Full‑time Pay: $22.00–$24.00 per hour Equal Opportunity Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug‑free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre‑employment drug test. #J-18808-Ljbffr Hörmann North America