Patient Access Representative- Urgent Care

Overview
Application

Vail Health has become the worlds most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

1. Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
2. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
3. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
4. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
5. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
6. Establishes files, maintains information, and scans medical records in a timely and organized manner.
7. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
8. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
9. Attends and provides feedback for departmental staff meetings.
10. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
11. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
12. Role Models the Principals of a Just Culture and Organizational Values.
13. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
14. Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.


What you will need:

Experience:

• Customer service and clerical experience

License(s):

• N/A

Certification(s):

• N/A

Education:

• N/A

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
  
  
• Comprehensive Health Benefits:
  • Medical
  • Dental
  • Vision
  
  
  
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
  
  
  
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
  
  
  
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
  
  
  
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance
  
  
  
  
  

Pay is based upon relevant education and experience per hour.

Hourly Pay:
$20.67$24.37 USD

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I certify that all the information provided in this employment application is true and complete. I understand that any false information or omission may disqualify me from further consideration for employment and may result in my dismissal if discovered at a later date. I understand that Vail Health may request an investigative consumer report from a consumer reporting agency. I understand I have the right to make a written request within a reasonable time for the disclosure of the name and address of the consumer reporting agency so that I may obtain a complete disclosure of the nature and scope of the investigation. Vail Health may request information as to my character, reputation, personal characteristics and mode of living from my neighbors, friends, former employers, school and other. I authorize that investigation of any or all statements contained in this application and also authorizes whether listed or not, any person, school, current employers (except as previously noted), past employers and organizations to provide relevant information and opinions that may be useful in making a hiring decision. I consent to the release of any or all medical information as may be deemed necessary to judge my capability to do the work for which I am applying. I agree to immediately disclose to Vail Health any debarment, suspension, exclusion, conviction of a criminal offence, or other event that may make me ineligible to participate in federally funded healthcare programs. I understand and I will be required to successfully pass a drug screening examination. I hereby consent to a drug screening as a condition of employment.

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Submit Application

About Vail Health

Vail Health is a dynamic mountain healthcare system that combines the world-class care
you’d see in a big city with a small-town approach. Our history of pioneerism inspires us to
roll up our sleeves in a collaborative and innovative spirit. We take pride in being an
independent healthcare system that has the flexibility to make decisions that directly
impact our communities.
Elevated standards are the cornerstone of our approach. As a pillar of our community, Vail
Health puts as much emphasis on mental health as we do on physical health. We
recognize the value of integrated teamwork to provide the same level of personalized care
we'd give an elite athlete, neighbor, or family member.
Joining Vail Health means becoming part of something greater than yourself. We support
your journey, providing curated benefits that foster your personal and professional growth.
Together, we make a meaningful impact on the lives of our employees, patients, and local
communities.

Expanded Reach & Specialized Services
Vail Health has expanded its reach with care facilities in Avon, Edwards, Eagle, Gypsum,
and Basalt. Our main hospital in Vail offers a wide range of services, including emergency
care, surgery, childbirth, and imaging, all within a modern facility that reflects our
dedication to innovation and excellence.
The Shaw Cancer Center, a premier oncology facility in Edwards, provides comprehensive
cancer care—ranging from radiation and infusion to supportive therapies—set in a serene,
mountain environment.
In 2025, we also opened the Precourt Healing Center, a state-of-the-art Behavioral Health
facility offering both inpatient and outpatient services to meet the growing mental health
needs of our mountain communities with compassionate, integrated care.

Why Nurses Choose Vail Health
• Work-Life Balance : Flexible scheduling options, generous paid time off, and the
opportunity to live in one of the most desirable mountain communities in the
country.
• Wellness-Focused Culture : A system-wide commitment to caregiver well-being,
including fitness benefits, mental health support, and a strong culture of gratitude
and recognition.
• Diverse Clinical Opportunities : From surgical services and emergency care to
oncology, behavioral health, family birth center and orthopedics, nurses can gain
experience across a wide range of specialties.
• Professional Growth : Access to continuing education, tuition reimbursement, and
clinical advancement programs that encourage lifelong learning and leadership
development.
• Partnerships with World-Class Providers : The Steadman Clinic and Vail-Summit
Orthopedics & Neurosurgery (VSON)—leaders in sports medicine, orthopedics, and
spinal care.

Vail Health Benefits

We’re proud to offer a  competitive and comprehensive benefits package  that supports the physical, emotional, and financial well-being of our team members. Benefits include:

• Medical, dental, and vision insurance with multiple plan options
• Generous paid time off (PTO)
• Retirement savings plan with employer match- 5% match immediately.
• Tuition reimbursement and continuing education support
• Employee wellness program ($1,000 for Full Time employees) and other mental health resources
• Relocation and housing assistance for eligible roles

At Vail Health, you're not just taking on a job—you're joining a mission to elevate care in the communities we serve.