Customer Service Associate

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At-a-Glance: Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative. At-a-Glance: Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative. Position Type: Contract Onsite Required: 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required. Associate’s degree or equivalent from a two-year college or technical school preferred Regulated Utility or Municipality customer service experience preferred Experience using CC&B Customer Billing Information System or similar is preferred Ability to prioritize and manage multiple competing work priorities successfully Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work. Knowledge of Google platform Responsibilities: Customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. Responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory Duties and Responsibilities: Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner. Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions. Responsible to achieve customer service metrics and satisfaction levels. Ensure all service orders are complete and entered into the CIS. Assist with routing new development for meter reading and entry into CIS. Professionally perform reception and cashiering functions. Process customer payments, prepare daily deposits, maintain cash reports. Prepare billing adjustments. Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like. Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.). Work is primarily sedentary and requires exertion of up to 10 pounds of force occasionally. Work activities include, but are not limited to, reaching, finger dexterity, talking, hearing, grasping and repetitive motions. Position deals largely with interacting with customers by phone, basic accounting and use of a computer terminal. Get in Touch: If you think you'd be a good match, submit your resume and reach out to Abhinav at View phone number on click.appcast.io to learn more. #HbM6349 Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Hired by Matrix, Inc by 2x Get notified about new Customer Service Representative jobs in Wilmington, DE . New Castle, DE $58,660.00-$92,180.00 6 days ago Customer Service Representative - Phone and Chat - Wilmington, DE Contact Center Representative - 1st Shift Customer Service Representative - State Farm Agent Team Member Philadelphia, PA $45,000.00-$55,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member Customer Relations Representative - State Farm Agent Team Member Philadelphia, PA $45,000.00-$50,000.00 3 days ago CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE Teller/Customer Service Representative (Part-Time) Customer Service Representative - State Farm Agent Team Member Ardmore, PA $40,000.00-$50,000.00 6 months ago Work from Home - Customer Service Coordinator - CX Solutions Philadelphia, PA $3,700.00-$4,500.00 1 week ago Contact Center Representative- 1st Shift Part-Time Customer Service Representative $17 hourly Appointment Customer Representative | Work From Home We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr