Customer Support Representative - Phone Support

Job Title Customer Support Representative – Phone Support at Enterprise Call Center Location & Type Columbia, South Carolina, United States – Full Time Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. Responsibilities Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. Maintain schedule flexibility and comply with performance expectations. Qualifications High school diploma or GED. Must be at least 18 years of age and authorized to work in the United States (U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI). Strong communication and active listening skills. Comfortable navigating computer applications and web-based tools. Ability to follow detailed processes and meet performance expectations. Ability to work independently and remain accountable to schedules. Prior call center or customer service experience preferred. Bilingual Spanish/English preferred but not required. A familiarity with phone-based or computer-based support environments. Additional Information & Benefits Flexible scheduling options after certification. Paid training following successful client certification. W2 employment structure with payroll, protections, and stability. Paid time off and optional supplemental insurance (Aflac). Household telehealth access through MDLive. Access to performance-based incentives. Career advancement pathways into support, QA, and leadership roles. Completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Legal & EEO Statement All applicant information is kept confidential under EEO guidelines. #J-18808-Ljbffr