Branch Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's retail organization, you will be based in Katy, TX. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Lead all aspects of branch performance, driving revenue and customer loyalty through consultative interactions and solutions that create a differentiated customer experience. Utilize a branded sales process to achieve sales targets and grow branch revenue through acquisition and share‑of‑wallet growth of consumer and business households, and by collaborating with ecosystem partners. Coach the team to deliver confident, technology‑enabled client interactions, providing advice‑oriented consultation that improves client financial well‑being and resolves problems efficiently. Drive the employee experience by attracting, onboarding, coaching, and developing a high‑performing branch team and ensuring they meet performance and activity expectations. Manage operational, human capital, reputational and business risk, exercising sound decision‑making to mitigate sales practice risk and ensuring compliance with regulatory guidelines and policies. Employee Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction with business decisions and able to create customized solutions. Managing Risk – Assess and effectively manage all risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework. People Manager Core Expectations Include Intentionally – Cultivate diverse teams and inclusive workplaces to expand thinking. Live the Values – Model PNC’s values with transparency and courage. Enable Change – Take action to drive change and innovation that transforms the business. Achieve Results – Own results personally and empower others in decision‑making. Develop the Best – Raise the bar with every talent decision and guide the achievement of all employees and customers. Qualifications Preferred Skills – Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented. Competencies – Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management. Work Experience – 3+ years of related experience in a related role; a university/college degree is not required but is considered along with product knowledge, certifications, or military service. Education – No degree required. Certifications – None required. Licenses – Position requires the ability to serve as a Notary Public in the applicable state. Benefits PNC offers a comprehensive range of benefits for full‑time employees, including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance for employees and families, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, child/elder care support, adoption, surrogate, and doula reimbursement, educational assistance for certain programs, a robust wellness program with financial incentives, and paid time off that includes maternity and parental leave, holidays, absence days, vacation days, and years‑of‑service rewards. Disability Accommodations Statement To participate in the application process, contact View email address on click.appcast.io with subject line “accommodation request” and include your name, job ID, and preferred contact method. For telephone assistance, call View phone number on click.appcast.io and say “Workday.” All information will be kept confidential and used only for providing reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and related regulatory acts prohibiting hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in our hiring practices. #J-18808-Ljbffr