Plumber Service Technician

Job Description

Job Description

Plumbing Service Technician (3-5+ Years Experience)

Company: 1-800-Plumber +Air of Centreville
Location: Centreville, VA
Job Type: Full-Time
Schedule: Monday–Friday, with occasional evenings and weekends for emergency service

Compensation

Starting Pay: $40.00 per hour (based on experience and licensing) plus performance-based commissions, bonuses, overtime opportunities, and incentives.

About Us

1-800-Plumber +Air of Centreville is a locally owned and operated franchise backed by a nationally recognized brand. We are committed to providing exceptional plumbing services with honesty, professionalism, and outstanding customer care to residential and light commercial customers throughout Northern Virginia.

We believe our employees are our greatest asset. We provide the tools, training, technology, and support our technicians need to build rewarding, long-term careers while delivering exceptional service to every customer.

Position Summary

We are seeking an experienced Plumbing Service Technician with a minimum of five (3-5) years of residential and commercial plumbing experience . The ideal candidate is dependable, customer-focused, and skilled in diagnosing, repairing, maintaining, and installing plumbing systems while providing an outstanding customer experience.

Key Responsibilities

Plumbing Services

Diagnose and repair residential and light commercial plumbing systems. Install, repair, and replace:

• Water heaters (tank and tankless)
• Toilets
• Faucets
• Garbage disposals
• Sump pumps
• Water filtration systems
• Plumbing fixtures
• Troubleshoot leaks, clogged drains, sewer line problems, and water supply issues.
• Perform drain cleaning using professional equipment.
• Complete water line repairs and repiping projects.
• Perform sewer line inspections and repairs.
• Read and interpret blueprints, plumbing diagrams, and technical documents.
• Perform all work in accordance with Virginia plumbing codes and company quality standards.

Customer Service

• Explain repair options clearly and professionally.
• Educate customers on recommended repairs and maintenance options.
• Deliver an exceptional customer experience on every service call.
• Maintain a professional appearance and positive attitude.
• Build long-term customer relationships based on trust and quality artistry.

Documentation & Technology

• Complete accurate estimates using company software.
• Document completed work using ServiceTitan or similar field service software.
• Maintain accurate service records.
• Communicate effectively with dispatchers, office staff, and management.

Vehicle & Equipment

• Maintain a clean and organized company vehicle.
• Maintain company tools and equipment.
• Follow all company safety policies and OSHA regulations.
• Participate in emergency and on-call rotations as scheduled.

Required Qualifications

• Minimum 3-5 years of residential and commercial plumbing experience .
• Valid driver's license with a clean driving record.
• Ability to diagnose and repair plumbing systems independently.
• Strong understanding of plumbing systems and troubleshooting techniques.
• Knowledge of Virginia plumbing codes and safety regulations.
• Excellent customer service and communication skills.
• Ability to lift to 75 pounds and perform physically demanding work.
• Ability to pass a background check and pre-employment drug screening.
• Authorized to work in the United States.

Preferred Qualifications

• Virginia Journeyman or Master Plumber License (preferred).
• Experience with ServiceTitan or similar field service software.
• Tankless water heater installation and repair experience.
• Sewer camera inspection and hydro-jetting experience.
• Cross-training or experience in HVAC is a plus.

Desired Skills

• Strong work ethic.
• Self-motivated and dependable.
• Outstanding communication skills.
• Strong troubleshooting and diagnostic abilities.
• Attention to detail.
• Excellent time management.
• Ability to work independently with minimal supervision.
• Team-oriented mindset.
• Sales and upselling experience are a plus, while always prioritizing customer satisfaction.

Benefits & Perks

Depending on franchise policies and employee eligibility, benefits may include:

• Competitive hourly pay plus commission opportunities
• Performance bonuses
• Overtime opportunities
• Paid holidays
• PTO 1 week/ 1st year and 2nd year 2 weaks
• Paid technical and manufacturer training
• Company vehicle*
• Company cell phone*
• Company iPad
• Company-provided uniforms*
• Stocked service vehicle with professional tools and equipment
• Year-round work
• Career advancement opportunities
• Leadership development programs
• Ongoing education and certification support
• National franchise training resources

*Benefits may vary by franchise location.

Why Join 1-800-Plumber +Air of Centreville?

At 1-800-Plumber +Air of Centreville, you'll join a team that values integrity, teamwork, professionalism, and continuous improvement. We provide the support and resources you need to grow your career while serving customers with excellence.

What You Can Expect

• A stocked company van with the tools and equipment needed to perform your job efficiently.
• Continuous technical and customer service training.
• Opportunities to advance into senior technician, field supervisor, or management positions.
• A respectful and supportive work environment where your experience and ideas are valued.
• Stable, year-round employment with a nationally recognized brand.

Are You the Right Fit?

We're looking for someone who:

• Has a strong work ethic.
• Enjoys working as part of a team.
• Is a skilled problem solver who enjoys diagnosing and repairing plumbing systems.
• Takes pride in delivering exceptional customer service.
• Is committed to continuous learning and professional growth.
• Wants to build a long-term career with opportunities for advancement.

Our B.E.S.T. Values

• Becoming Better – We continuously learn and improve our skills.
• Exceeding Expectations – We strive to exceed customer expectations on every service call.
• Superior Service – We perform quality work right the first time.
• Teamwork – We work together to create an outstanding experience for our customers and our team.

Apply Today!

If you're an experienced plumbing professional looking for a company that values your expertise and provides growth opportunities, we'd love to hear from you.

Join 1-800-Plumber +Air of Centreville and build the career you've been working toward while helping customers throughout Northern Virginia.

Compensation: Starting at $ 40.00 per hour , plus commissions, bonuses, overtime, and performance incentives. Final compensation is based on experience, licensing, and qualifications.