Supervisor, Slot Technician

Select how often (in days) to receive an alert: At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth. JOB SUMMARY The Lead Slot Technician performs tasks under the direction of the Slot Manager/Supervisor. Assumes some supervisory duties and responsibilities during the Supervisors’ absence. ESSENTIAL DUTIES AND RESPONSIBILITIES Prepares and/or assists in schedule coverage. Provides feedback to management regarding technician performance for performance reviews. Follow-up with technicians on service calls to evaluate completion and ensures standards were followed. Must possess exceptional knowledge and skills as they pertain to all slot machines and related equipment. Performs all other duties as assigned. REQUIRED SKILLS AND ABILITIES Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to define problems, to collect data, to establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables. EDUCATION AND EXPERIENCE At least 3 to 5 years in slot department. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The work environment consists of very demanding surroundings with a high noise level. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - While performing the duties of this job, the team member is frequently required to sit and talk, and is regularly required to stand, walk, bend, and reach with arms and hands, and have the ability to lift at least 50 pounds. The work environment consists of very demanding surroundings with a high noise level. Join the Winning Team! Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you’re ready to contribute your skills and expertise to a thriving team, we encourage you to apply today! Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. #J-18808-Ljbffr