TikTok Shop - Site Ops Supervisor, Sort Center - Chicago

TikTok Shop - Site Ops Supervisor, Sort Center - Orlando

Location: Orlando

Employment Type: Regular

Job Code: A25585A

Responsibilities

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner. The Logistics Operations Supervisor serves as the operational backbone of the site, driving day-to-day execution across inbound processing, warehouse flow, and outbound transportation coordination. This role is critical in ensuring operational excellence, throughput achievement, and service-level performance within high-volume logistics hubs. The Supervisor will lead frontline operations, optimize labor and capacity planning, coordinate cross-functional execution, and develop high-performing teams while maintaining a safe and compliant work environment.

- Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.

- Ensure all operational processes are executed in compliance with established SOPs, quality standards, and safety requirements.

- Monitor daily operational performance, including throughput, productivity, UPH, and service level metrics, and take corrective actions as needed.

- Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.

- Identify and resolve operational bottlenecks, capacity constraints, inventory congestion, and workflow backlogs to maintain operational efficiency.

- Partner closely with warehouse operations, transportation, and line haul teams to ensure seamless end to end execution and timely shipment processing.

- Conduct daily operational reviews, analyze performance data, and drive continuous improvement initiatives to enhance productivity and service quality.

- Lead, coach, and develop Team Leads and frontline associates through training, performance management, and career development.

- Build a high performing, accountable, and safety focused team culture.

- Maintain compliance with OSHA regulations, company policies, and workplace safety standards, including 5S practices.

- Serve as the primary escalation point for shift level operational issues and drive timely resolution to minimize business impact.

Qualifications

Minimum Qualification(s) - Associate's degree or above. - 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands-on experience managing frontline operations. - Proven experience leading teams in a fast-paced, high-volume operational environment. - Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations. - Strong problem-solving and decision-making skills, with the ability to manage operational disruptions and maintain service levels.

Preferred Qualification(s) - Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field. - Experience in large-scale fulfillment centers, sortation centers, parcel logistics networks, or cross-border logistics operations. - Experience managing diverse teams in multilingual and multicultural environments. - Experience managing operational performance metrics, including productivity, throughput, quality, and service level performance. - Working knowledge of OSHA requirements, warehouse safety standards, and 5S workplace management practices. - Strong communication and cross-functional collaboration skills, with the ability to partner effectively across warehouse, transportation, and planning teams. - Experience driving continuous improvement initiatives and implementing process optimization projects.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at