Data Center Technical Support

Job Type


Full-time

Description

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always "Doing What is Right". Together, let's pioneer a future where greatness is achieved and exceeded.

To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.

Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture.

All positions are required to be onsite at various locations in Maryland.

Make a difference. Join our team by applying today!

Responsibilities:

Planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers. This individual is responsible for performing the following tasks:

A. Develop/provide user manuals, programmer maintenance manuals, system design documentation; Provide operations and maintenance support;

B. Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary to meet operational requirements;

C. Perform data entry;

D. Provide support services to maintain operational data storage and retrieval applications resident on diverse computer platforms including, but not limited to, mainframes, and minicomputers;

E. Implement and maintain backup and disaster recovery systems and processes;

F. Develop standard operating procedures for the data center and associated systems/applications;

G. Provide alternative sources of computer operations support and/or data center facilities;

H. Provide assistance and help to users in areas, including, but not limited to, personalized assistance, telephone assistance and limited training.

I. Perform hardware/software testing, installation, and maintenance.

J. Collect and maintain statistics on hardware and software problems, maintenance service calls, and user base;

K. Migrate data from system A to system B, which may require data QA/QC, data cleansing, data conversion and manipulations management.

L. Monitor system performance and coordinate with office system vendors and users on efficient and effective use of the system.

M. Provide technical training on all functions of the system.

N. Develop requirements/specifications for hardware, software, and/or services;

O. Develop special applications as required;

P. Maintain system architecture/schematic on hardware, software, circuits, and codes for each system and user(s);

Q. Develop and maintain a configuration management program for all supported applications;

R. Develop and maintain a lifecycle management program for all hardware and software applications;

S. Centrally administer software licenses, including dynamic allocation;

T. Perform network-based detection of viruses and unauthorized software and facilities to counter/eliminate/control;

U. Centrally distribute electronic software;

V. Migrate systems between State-owned and/or commercial facilities

W. Manage and administer user identifications; passwords; and security keys; and

X. Provide secure data center facility to host mission critical applications.

Requirements

Required Qualifications

• Bachelor's degree from an accredited college or university in Computer Science, Networking, or a related scientific or technical discipline.
• Three (3) years relevant experience

Why You Will Love Interclypse

• You want to work for an adaptive company that moves at your speed.
• You want a healthy work-life balance.
• You want to work with a passionate team on an important mission.
• You want to work for an organization that values and appreciates you.
• You want to work for an organization that invests in your growth.
• You want the option for career mentorship, both in technology and in business.
• You value a company with a strong culture of growth and support.

Employee Impact Program

Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.

Benefits

• Personal Time Off (PTO) for vacations, holidays, illnesses
• Parental Leave
• Bereavement Leave
• Jury Duty Leave
• Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
• Financial education and planning support
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account (HSA)
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Disability: Short-term and long-term disability coverage
• Educational support
• Company apparel
• Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
• Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection

EOE AA M/F/Vet/Disability:

Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.