Guest Experience Ambassador

Guest Experience Ambassador

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions and Key Tasks:

• Cascade a spirit of hospitality in all dealings with residents, colleagues, and guests.
• Leads service of food or beverages to residents.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service.
• Communicate with direct supervisor on any customer service issues.
• Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set up tables, run food and deliver wine and cocktails.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Some wine knowledge required.
• Get along with others and have an "above and beyond" service mentality.
• Provide excellent customer service; be attentive and approachable, greet and thank customers.
• May perform other duties and responsibilities as assigned.

Work Environment:

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience:

• High school diploma or equivalent

• Previous experience in food service

• Previous customer service experience

All selected candidates must undergo a Level 2 background check: HB531 | Florida Agency for Health Care Administration