Return Agent - Sky Harbor Airport - Full Time

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands. It has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. Position : Full Time position (40 hours per week). Pay : $17 per hour. Location : Sky Harbor Airport Rental Car Center. We Offer Paid time off Employee rental car discounts Retirement savings plan including 401(k) with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule Wednesday - Sunday Sunday - Thursday Responsibilities Greet all customers using prescribed, appropriate dialogue as they arrive on the lot Remind customer to check for personal belongings Identify any items found in the vehicle with a unit number, date, time and turn into lost and found Advise and review rental charges; and provide an accurate receipt to the customer Provide information in a professional and courteous manner regarding transportation to the airport terminal Thank customers using the prescribed dialogue Inquire about service, satisfaction and document dissatisfaction Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use proper statement to determine if vehicle is being returned with full tank of gas Complete a service alert for any mechanical and or body damage communicated by the customers Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Seek to improve job performance through self‑assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job‑related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age Must have at least 1 year of face‑to‑face customer service experience within the last 5 years Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Apart from religious observation, must be able to work the following shift/schedule: Wednesday - Sunday, Sunday - Thursday Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months #J-18808-Ljbffr