Room Attendant

Job Description

Job Description

Job Title: Room Attendant

Department: Housekeeping

Reports To: Director of Housekeeping

FLSA Status: Non-Exempt

SUMMARY:

The Room Attendant is responsible for cleaning and servicing guest rooms to provide a pleasant and comfortable experience for guests. In addition, ensure that all rooms are cozy and clean and that all guest queries are addressed courteously and competently.

RESPONSIBILITIES:

• Greet guests and responding to queries.
• Change bed linen and make beds.
• Replace used towels and other bathroom amenities, such as shampoo and soap.
• Sweep and mop floors.
• Vacuum carpets.
• Dust and polish furniture.
• Empty trash containers and ashtrays.
• Restock beverages and food items in the minibar.
• Clean public areas, such as corridors.
• Report any technical issues and maintenance needs.
• Update the status of guest rooms on the assignment sheet.
• Return and restock the cleaning cart at shift end.
• Follow hotel security guidelines.
• Perform any other duties requested by Supervisor/ Management.

QUALIFICATIONS:

• Minimum 1 year of experience as a Room attendant, Housekeeping in a Hotel or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong interpersonal and problem-solving abilities.
• Ability to follow instructions and procedures.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish Preferred (communication skills, with the ability to interact effectively with guests, associates, and external partners).
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.