Director of Nursing Emergency Services, Trauma, and Critical Care

Critical Care And Emergency Services Manager

Major Responsibilities: Administration and oversight of all operational aspects of Critical Care and Emergency Services to achieve quality processes and outcomes. Plans and directs the administrative and operational functions of Intermediate, Critical Care and Emergency Services to provide quality patient care, maximize revenues, attract new patients and meet regulatory requirements. Works with managers to prepare and administer the departmental operating and capital budgets to ensure sufficient funds and personnel to accomplish departmental objectives within approved financial guidelines. Monitors departmental productivity levels and work functions to ensure proper staff and resource utilization. Promotes the development of staff within the department. Works with leadership personnel to identify areas for operations and efficiency improvement, and implementation of appropriate changes. Development and implementation of long and short range plans to promote continuous divisional success and consistency with Advocate Health Care/Medical Center's philosophy and strategic plan(s). Leads strategic planning, marketing, and new program development efforts, which includes ongoing collaboration with hospital and corporate management. Plans and implements new services. Markets and promotes Intermediate, Critical care and Emergency Services in conjunction with other departments involved in the service line success. Continually monitors the service line growth and maintenance and recommends marketing strategies based on observed statistics and market needs and trends. Works with public relations to develop brochures, pamphlets, marketing tools, etc. Assesses, monitors and adjusts pricing and billing practices to meet appropriateness targets and optimize reimbursement levels within regulatory guidelines. Development and ongoing maintenance of collaborative relationships with department managers/ directors, physicians, system-wide contacts, and related external contacts in order to meet program and Medical Center objectives. Works closely with department physician leadership in operational, personnel, staffing and fiduciary areas to support service line quality. Develops and maintains relationships with physicians as well as other hospital managers/directors and staff not only for service line-related initiatives, but also for other assigned leadership roles. Monitors impact of division services on all other hospital services. Acts as a liaison between physicians and other hospital departments to help resolve and troubleshoot problems. Develops and maintains various relationships with external clients/contacts to promote department or hospital, ensure departmental growth or enhance hospital community image through participatory, educational or service contributions. Development and implementation of policies, procedures, and standards which follow system, Medical Center and regulatory guidelines. Oversees the performance improvement programs for the division to assure alignment with corporate, industry and regulatory standards. Monitors change in regulatory standards and makes changes in ACMC policy and procedures accordingly. Ensures compliance with regulatory standards and guidelines through education, policy development and practice monitoring. Oversight for interpretation of the bylaws, policies, rules and regulations by which the medical staff abide. Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives. Oversight and monitoring of personnel alignment within the division that will best support quality, efficiency, budgetary and strategic goal attainment. Works with directors and managers of the division to continually assess productivity. Monitors patient and customer satisfaction levels and assesses for staffing factors and impact. Makes adjustments to staffing numbers and composition to optimize service goal achievement with volume, efficiency, and satisfaction parameters. Leads division in customer and associate satisfaction initiatives so as to achieve steady improvement in scoring levels. Use enhanced satisfaction as a consistent key element in all change processes. Utilize staff teams along with management as decision-makers in satisfaction initiatives. Continually assess controllable factors in achieving higher satisfaction levels and facilitate measures to improve.

Licensure: Nurse, Registered (RN) Education/Experience Required: Bachelor's degree in a healthcare related field. Advanced degree in Nursing, Business Administration, Hospital Administration or a related field. 5-7 years experience in healthcare management. Knowledge, Skills & Abilities Required: Good management skills, including ability to work well with others, team building skills, communication and presentation skills. Ability to work across lines and promote good relationships among departments. Familiarity with healthcare finance. Current Illinois RN license Physical Requirements and Working Conditions: Ability to travel locally as well as long distance travel. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.